**Experienced Bilingual Customer Service Associate (Spanish) – Collections Department**

At arenaflex, we're on a mission to revolutionize the way people access financial services. As a fast-growing and culturally diverse company in the U.S., we're committed to providing exceptional service to our customers and partners. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join our ranks. **About arenaflex** arenaflex is a leading provider of auto loans to the underserved, with a portfolio that has consistently grown 30%+ each year over the last nine years. Our company culture is built on the principles of professionalism, teamwork, and a commitment to excellence. We believe in creating a work environment that is comfortable, supportive, and empowering, where our employees can grow and thrive. **Job Summary** We're seeking an experienced Bilingual Customer Service Associate (Spanish) to join our Collections Department. As a key member of our team, you will be responsible for communicating with our borrowers, resolving customer issues, and providing exceptional service. If you're a motivated and customer-focused individual with a passion for delivering results, we encourage you to apply. **Key Responsibilities** As a Bilingual Customer Service Associate (Spanish), your responsibilities will include: * Providing customer service regarding issues in a fast-paced call center environment * Opening clients' complaints and resolving customer disputes * Deescalating customer issues and escalating to appropriate manager if needed * Meeting defined department goals and activity metrics * Daily/weekly reporting to direct supervisor * Providing pay-off quotes to dealers and customers * Providing written account information as requested by customers * Answering inbound phone calls as needed * Handling transfer of ownership **Career Development Rotation** arenaflex is committed to the growth and development of our employees. Our Career Development Rotation (CDR) program provides full-time, bilingual employees with the opportunity to experience different roles in multiple departments within the company. This structured program allows you to gain exposure, develop new skills, and broaden your understanding of the company's business operations. **What You Bring** To be successful in this role, you will need to bring the following skills and qualifications: * Demonstrated historical career stability * Willingness and ability to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives * Fluency in Spanish and English * High school diploma or GED equivalent required * Minimum of 1 year of related customer service experience * Detail-conscious and task-oriented mindset * Commitment to excellent customer service to our customers and dealer partners * Excellent written and verbal communication skills **Benefits** arenaflex offers a comprehensive benefits package that includes: * Great perks – generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, identity theft, paid parental leave, and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, and a robust employee recognition and talent development program to enhance your career with us. * Culture – we believe in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. * Growth – company growth provides unprecedented career growth. arenaflex's extraordinary year-over-year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and have a proven record of investing in you. **Diversity and Inclusion** arenaflex is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs. **Work Environment** As a remote employee, you will have the flexibility to work from anywhere within the USA. Our team is collaborative and supportive, and we use cutting-edge technology to stay connected and productive. **Compensation** We offer a competitive hourly rate of $18.53/hour, plus a monthly bonus. We also provide a comprehensive benefits package, including health and welfare benefits, paid vacation, and 401(k) match. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering results, we encourage you to apply. Please visit our website to learn more about our company culture and benefits. Apply now and take the first step towards a rewarding career with arenaflex. Apply Job! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we will make accommodations when interviewing anyone with special needs. Apply for this job