**Experienced Bilingual Customer Service Associate – Collections and Customer Support**

At arenaflex, we're a fast-growing and culturally diverse company in the U.S. that provides auto loans to the underserved and cares for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio, which has consistently grown 30%+ each year over the last nine years. Here, you'll find hard-working colleagues from over 20 countries who come together to make a difference. We hold ourselves to the highest standards of professionalism while also enjoying our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. **Job Summary:** We're seeking an experienced Bilingual Customer Service Associate to join our Collections department. As a key member of our team, you'll be responsible for communicating with our borrowers, resolving customer issues, and providing exceptional service. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we encourage you to apply. **About the Role:** As a Bilingual Customer Service Associate, you'll be working in a fast-paced, goal-oriented environment where you'll have the opportunity to make a real impact. Your responsibilities will include: * Providing customer service regarding issues in a high-volume call center environment * Opening clients' complaints and resolving customer disputes * Deescalating customer issues and escalating to appropriate managers when necessary * Meeting defined department goals and activity metrics * Daily and weekly reporting to direct supervisors * Providing pay-off quotes to dealers and customers * Providing written account information as requested by customers * Answering inbound phone calls as needed * Handling transfer of ownership **What You'll Bring:** * Demonstrated historical career stability * Willingness and ability to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives * Fluency in Spanish and English * High school diploma or GED equivalent required * Minimum of 1 year of related customer service experience * Detail-conscious and task-oriented mindset * Commitment to excellent customer service to our customers and dealer partners * Excellent written and verbal communication skills **Career Development Rotation:** arenaflex offers a unique Career Development Rotation (CDR) program that provides our full-time, bilingual employees with the opportunity to experience different roles in multiple departments within the company. This structured program moves you across jobs every 12-16 months, allowing you to gain exposure, develop new skills, and broaden your understanding of the company's business operations. As a participant in the CDR program, you'll have the chance to rotate to the Funding department and gain a deeper understanding of our business operations. **Benefits:** * Competitive salary: $18.53/hour plus a competitive monthly bonus * Comprehensive benefits package, including medical, dental, vision, LTD/STD, identity theft protection, paid parental leave, and more * Paid vacation and 401(k) match * Tuition reimbursement and social activities * Robust employee recognition and talent development program to enhance your career with us * Culture that values work-life balance and employee well-being * Opportunities for career growth and professional development **Diversity and Inclusion:** arenaflex is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs. **Work Environment:** As a remote employee, you'll have the flexibility to work from anywhere within the USA. Our team is dedicated to making a difference in the lives of our customers and partners, and we're looking for someone who shares our passion and values. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply Now! Apply for this job