**Experienced Bilingual Customer Service Advocate – Spanish and English – Remote Opportunity in New Mexico**

At arenaflex, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a Bilingual Customer Service Advocate, you'll play a vital role in making a difference in the lives of millions of people. If you're fluent in English and Spanish, passionate about delivering exceptional customer service, and eager to grow your career, we invite you to join our team. Imagine being able to connect with customers who speak the same language as you do, providing them with the answers and support they need to navigate the complexities of healthcare. As a Bilingual Customer Service Advocate at arenaflex, you'll have the opportunity to make a real impact, working with customers to resolve their inquiries and issues, and helping them to confidently navigate our digital self-service tools and resources. **About arenaflex** arenaflex is a leading healthcare company that's committed to helping people live healthier lives and making the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our mission is to simplify the healthcare experience, create healthier communities, and remove barriers to quality care. **The Role** As a Bilingual Customer Service Advocate, you'll be responsible for responding to and resolving customer service inquiries and issues, providing guidance and education on consumer-driven healthcare topics, and helping customers to select the best benefit plan options. You'll also be responsible for contacting care providers on behalf of customers, supporting customers in navigating our digital self-service tools and resources, and serving as a key support resource across multiple Medicaid markets. **Key Responsibilities:** * Respond to and resolve customer service inquiries and issues, providing guidance and education on consumer-driven healthcare topics * Help customers to select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider * Contact care providers on behalf of customers to assist with appointment scheduling or connections with internal specialists for assistance * Support customers in confidently navigating myuhc.com and other arenaflex websites, while encouraging and reassuring them to become self-sufficient by using our digital self-service tools and resources * Serve as a key support resource across multiple Medicaid markets **Requirements:** * High School Diploma / GED or equivalent work experience * Must be 18 years of age or older * 2 years of customer service or relevant experience analyzing and solving issues/concerns * Bilingual fluency in English and Spanish * Ability to work full-time, Monday - Friday between 9:30am – 6:00pm CST, including the flexibility to work occasional overtime given the business need * Experience with Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to work in a fast-paced environment, handling multiple customer calls and resolving complex issues **Preferred Qualifications:** * Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) * Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations) * Sales or account management experience **Telecommuting Requirements:** * Reside within New Mexico * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service (minimum speed standard is 20mbps download/5mbps upload) **Compensation and Benefits:** * Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. * Comprehensive benefits package, including health, dental, and vision insurance * Incentive and recognition programs * Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements) * Salary range: $17.74 - $31.63 hourly based on full-time employment **Why Join arenaflex?** * Make a real impact in the lives of millions of people * Work in a fast-paced and dynamic environment with opportunities for growth and development * Collaborate with a talented and dedicated team of professionals who share your passion for delivering exceptional customer service * Enjoy a comprehensive benefits package and competitive compensation * Be part of a company that's committed to making a positive difference in the world **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. **Equal Employment Opportunity:** arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. **Drug-Free Workplace:** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Application Deadline:** This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job