**Experienced Bilingual Customer Resolution Specialist – Travel Industry Expertise in Egencia Service Failures (100% Remote) in France**
Are you a travel industry expert with a passion for delivering exceptional customer experiences? Do you possess fluency in both French and English, and extensive experience in Amadeus GDS? Are you looking for a full-time, 100% remote job in France that offers a dynamic work environment, comprehensive benefits, and opportunities for career growth? Look no further! blithequark is seeking an experienced Bilingual Customer Resolution Specialist to join our team in France. **About blithequark** At blithequark, we believe that travel has the power to transform lives and bring people together. As a leading provider of global business travel solutions, we're dedicated to making a positive impact on our industry and the world around us. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that values diversity, equity, and inclusion. **Why Join Us** We're a diverse, supportive, and fun team of professionals based around the globe, united by our passion for travel and our commitment to excellence. As a Bilingual Customer Resolution Specialist at blithequark, you'll have the opportunity to: * Grow your career with rewarding roles and many paths to choose from * Enjoy flexibility to work from home and achieve a better work-life balance * Receive comprehensive benefits, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first * Connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action * Enjoy travel perks, including deals on flights, hotels, cruises, and car rentals, and discounts on travel-related expenses * Participate in a culture that champions Diversity, Equity, and Inclusion, and strives to create a workplace that is welcoming and inclusive for all **Position Overview** As a Bilingual Customer Resolution Specialist, you'll be responsible for investigating Egencia Service Failures and providing high-quality responses and resolutions to customers. Your primary objectives will be to: * Investigate incidents and carry out in-depth analysis to understand the root cause * Communicate incident resolutions to clients, ensuring quality, clarity, and adherence to Service Level Agreements (SLAs) * Investigate all possibilities to reduce any loss to Egencia * Categorize incidents appropriately, ensuring clarity in business reporting * Ensure high standards of quality and accuracy in all communication with clients * Support the Team Leader in training and coaching new joiners or less experienced staff **What We're Looking For** To succeed in this role, you'll need: * Fluency in both French and English (written and spoken) * Extensive experience in Amadeus GDS * Minimum 2 years of experience as a Travel Consultant or in a similar position in investigation and resolution, preferably in the IT, banking, or travel industry * Knowledge of Salesforce will be a plus * Attention to detail * Ability to think creatively to resolve issues * Empathy and ability to understand an issue from several viewpoints **The #TeamGBT Experience** At blithequark, we believe that work and life should be in harmony. That's why we offer flexible benefits tailored to each country, starting the day you join us. These include: * Health and welfare insurance plans * Retirement programs * Parental leave * Adoption assistance * And much more! We also offer travel perks, including deals on flights, hotels, cruises, and car rentals, and discounts on travel-related expenses. Our learning platform provides access to over 20,000 courses, leadership courses, and new job openings available to internal candidates first. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is welcoming and inclusive for all, and we strive to champion Diversity, Equity, and Inclusion in every aspect of our business. **Accommodation for Individuals with Disabilities** We're committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation at any point during the hiring process, please let your recruiter know. **What if I Don't Meet Every Requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for! **How to Apply** Ready to take the next step in your career? Click here to learn more about this exciting opportunity and apply today! **Note:** This job posting is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. Apply for this job