Experienced Bilingual Customer Care Specialist – Driving Exceptional Customer Experiences at arenaflex

At arenaflex, we're not just a company – we're a community of passionate individuals dedicated to helping people across the country. When you, you're not just starting a job; you're starting a career with a company that genuinely cares about you. Our offices are a vibrant hub of people who are passionate about delivering exceptional customer experiences and making a meaningful impact. Why arenaflex? arenaflex is a company that invests in its people, offering competitive pay and benefits that start on your first day.But don't just take our word for it – our benefits speak for themselves. Here's a glimpse into what we offer: * Generous paid-time-off package with 23 total days, including holidays, within your first year * Undergraduate tuition reimbursement programs * Various work schedules and potential to work from home * Stock purchasing options along with a 401(k) and additional financial resources * Potential to share in the company's success through a performance bonus * Health, dental, and personal wellness plans * And more...What is a Customer Care Specialist at arenaflex? The Customer Care Specialist is a vital role within arenaflex, as you'll be the voice of our organization and clients. You'll be highly valued as our customer's primary point of contact, and you'll care deeply about helping others. The customer experience is at the forefront of all you do, exceeding expectations at every turn. You'll be a listener, problem solver, and believer in quality. You'll enjoy being on the phone, and customers will hear your smile as you patiently help them find a resolution.Why You Should ConsiderThis Role * You love helping and connecting with people. * You're a problem solver who likes to think on your feet and enjoys a challenge. * You thrive in a fast-paced, changing environment. * You believe the details are important and actively listen for them. * You go above and beyond because you want to, not because you have to. What You'll Like * The diversity – every day and every customer is different. * The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.* The difference in the value arenaflex places on great customer service and the recognition you'll receive from our customers and our leaders when you exceed our customer's expectations. * Opportunity to learn, grow, and advance within our Fortune 500 company. * Competitive starting pay in a highly motivated pay-for-performance environment. The Details * Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking, and property loss.* This role requires listening to our customers' concerns and showing empathy while resolving their issues. * Because every customer is different, we expect you to take the initiative to truly understand our customers' current challenges, solve them, and use your expertise to proactively help them avoid future challenges. * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested. * A robust paid training environment enables you to learn the business, the systems, the policies, and, most importantly, how to effectively engage and resolve customer challenges.Training will be a combination of classroom, online, and side-by-side observations. What You Should Know About Us arenaflex is the company that protects and secures the places people live and the things they buy. We're a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe, and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles.80 million appliances. 36 million mortgages. And that's just the beginning. The Ideal Candidate Will Have * Must be fully bilingual in English and Spanish * Strong attention to detail * Great conversation skills and ability to WOW customers on every call * Excellent verbal, written, and listening skills * Relentless drive to own the customer's problem and resolve it * Ability to adapt well to change * Ability to work well in a fast-paced environment * Ability to think outside of the box to resolve problems * Ability to multitask using technology, including call handling, loan-level review, and call documentation * Minimum high school diploma or GED, and 1 year of work experience required * College degree with 0-1 year of work experience, preferred Join arenaflex Today!If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we want to hear from you. to become a part of our vibrant community and start your career with a company that genuinely cares about you.