**Experienced Associate Customer Success Manager – Digital Asset Management (DAM) Platform**

At blithequark, we're revolutionizing the way teams manage digital assets. Our innovative AI-powered digital asset management platform empowers organizations to conquer the chaos of proliferating content, touch points, and relationships. As a leader in the industry, we're shaping the future of digital asset management, and we're looking for a talented Associate Customer Success Manager to join our global team of 500+ 'blithequarkies'. **About blithequark** blithequark is a dynamic and fast-paced company that's passionate about helping the world's leading brands create exceptional content experiences and thrive. With a presence in seven offices worldwide, we offer a unique opportunity to make a real impact in the industry. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted brand ally, and we're proud to empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys, and Icelandair. **The Role** As an Associate Customer Success Manager at blithequark, you'll play a critical role in driving customer adoption, retention, expansion, advocacy, and overall success. You'll work closely with customers to ensure they're leveraging our platform effectively, optimizing their content, and achieving maximum value. Your primary responsibilities will include: * Working with customers to ensure adoption, retention, expansion, advocacy, and overall success * Ensuring customers employ DAM best practices, leverage our platform effectively, and optimize their content for maximum value * Striving to increase product adoption, retention, and overall customer satisfaction * Developing and executing on account/success plans * Regularly engaging customers on operational reviews to evaluate needs and direction * Presenting the product roadmap to customers and ensuring they're kept up-to-date on new features and enhancements most relevant to them * Acting as a liaison between the customer and the Product team to represent the customer's feedback in strategic and product direction * Continuously finding ways to optimize our internal processes to work most efficiently and at scale as our customer base grows **The Ideal Candidate** We're looking for a motivated and passionate individual who is eager to help customers get the most value possible from our platform. The ideal candidate will possess: * 1-3 years of experience in a customer-facing role, ideally in Support, Customer Success, Business Development, or Account Management * Strong communication skills, both written and spoken * Demonstrated history of increasing client satisfaction, adoption, retention, and advocacy * Basic understanding of customer service principles and hybrid observability principles * Ability to follow structured process and information entry * The ability to work in a fast-paced dynamic environment during tremendous growth * Excellent organizational, prioritization, and time management skills * Experience with other DAM technologies a plus * Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus) **What We Offer** At blithequark, we're committed to creating a culture that values and respects every individual. We offer a range of benefits and perks, including: * Fun, casual work environment * Flexible vacation policy * 401(k) - dollar for dollar match up to 6% * Commuter benefits * Referral bonus plans * Fully stocked kitchen * Room to advance in a high-growth tech company * Competitive compensation **Our Commitment** At blithequark, we're dedicated to creating a culture that's inclusive, equitable, and diverse. We believe that differences in background, experience, and perspective make us stronger, and we're committed to celebrating and embracing every individual. Our commitment to being an even better blithequark is a constant, evolving process that includes education, listening, and action. **How to Apply** If you're passionate about helping customers succeed and thrive in the digital asset management space, we'd love to hear from you. Please submit your application, and let's start a conversation about how you can make a real impact at blithequark. **Benefits and Perks** * Fun, casual work environment * Flexible vacation policy * 401(k) - dollar for dollar match up to 6% * Commuter benefits * Referral bonus plans * Fully stocked kitchen * Room to advance in a high-growth tech company * Competitive compensation **Work Environment** Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business, but we don't believe blithequarkies must be in the office to crush their goals. A hybrid approach creates the best balance. If blithequarkies feel they are more productive in their home office, they can choose to work in that environment – in the office or work in a combination of the two. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. All information will be kept confidential according to EEO guidelines. 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