Experienced Architect – Customer Experience for Innovative Digital Solutions and Exceptional Client Support

Introduction to blithequark At blithequark, we are passionate about creating enchanting experiences for our users. As a leader in the digital entertainment industry, we strive to push the boundaries of innovation and excellence. Our commitment to delivering top-notch customer support is unwavering, and we are seeking a talented Architect – Customer Experience to join our team. In this role, you will play a pivotal part in defining and architecting products, algorithms, and data systems that are crucial to the customer experience. About the Team The Client Experience (CEX) team at blithequark is responsible for crafting brilliant experiences for our 150+ million users across various countries. We manage the entire user journey, from sign-up to personalized content reviews on different devices. Our fast and intuitive experiences cater to diverse user segments, including mobile and living room viewers. Supported by relevant services, we advance through experimentation and data-driven decisions. The Discovery Group, a sub-group within CEX, focuses on transforming content discovery. We aim to provide users with an intuitive and personalized experience, enabling seamless exploration and refinement of their preferences. Collaborating with engineers, data scientists, architects, and guardians, we optimize algorithms and recommendation systems. By exploring user preferences and behaviors, we deliver immersive content discovery experiences. Key Responsibilities Act as a technical architect for the teams within the Discovery contract, ensuring the quality of engineering and design of systems Practically break down complex issues into simple, straightforward solutions Develop technical roadmaps, frame future directions, and orchestrate technical advancements Analyze and improve data quality and metrics, fully understanding system interdependencies and constraints Utilize internal and industry knowledge to make informed design decisions Apply technical influence over 50+ colleagues, increasing their productivity and effectiveness by sharing your deep knowledge and experience, and mentor on cutting-edge technical matters for professional development Essential Qualifications To succeed in this role, you should have: At least 4+ years of experience building large mobile systems A strong foundation with hands-on experience as a senior software development engineer Solid knowledge of distributed systems Proficiency in datastores (SQL, NoSQL) and the ability to choose the right technology based on requirements Solid understanding of data structures, algorithms, and design for performance Excellent critical thinking skills to think creatively Ability to provide technical guidance across backend, frontend, and ML technologies Thrive in a highly innovative and fast-paced environment, achieving stretch goals Solid business judgment, proven ability to influence others, and strong analytical thinking skills Broad experience in mentoring junior engineers to progress A pioneering spirit and ability to have fun! Preferred Education and Experience We prefer candidates with: A Tech/B.E/Bachelor's or Master's degree or a comparable degree from a reputable university At least 13 years of professional experience as a backend/full stack developer with hands-on experience in building highly scalable and performant distributed systems Any experience with ML, data science, or search in B2C (e-commerce, OTT) is a plus Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As an Architect – Customer Experience, you will have the opportunity to work on challenging projects, collaborate with talented professionals, and develop your skills in a dynamic and supportive environment. You will be encouraged to share your knowledge and experience, mentor junior engineers, and contribute to the development of our technical roadmap. Work Environment and Company Culture Our work environment is fast-paced, innovative, and collaborative. We value creativity, experimentation, and data-driven decision-making. At blithequark, you will be part of a diverse and talented team that is passionate about delivering exceptional customer experiences. We foster a culture of openness, transparency, and feedback, where everyone is encouraged to share their ideas and opinions. Compensation, Perks, and Benefits We offer a competitive salary range of $25-$30 per hour, as well as a range of perks and benefits that include: Opportunities for professional growth and development Collaborative and dynamic work environment Flexible working hours and remote work options Access to cutting-edge technologies and tools Recognition and rewards for outstanding performance Comprehensive benefits package, including health insurance, retirement plan, and paid time off Conclusion If you are a talented and experienced Architect – Customer Experience looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a key member of our team, you will play a critical role in shaping the customer experience and driving business growth. Don't miss this chance to join a dynamic and innovative company that values creativity, experimentation, and data-driven decision-making. Apply now and take the first step towards an exciting and rewarding career at blithequark! Apply now and become a part of our team! Apply for this job