**Experienced Airline Systems Support Analyst – Remote Flight Booking and Airport IT Systems Management**

Are you an IT professional with a passion for the aviation industry? Do you have experience in managing and supporting flight booking and airport IT systems? Are you looking for a challenging and rewarding role that will allow you to work with a dynamic team and contribute to the success of a boutique airline? If so, we encourage you to apply for the Airline Systems Support Analyst position at BermudAir, Bermuda's premier airline. **About BermudAir** BermudAir is a boutique airline that offers a unique and premium travel experience to and from Bermuda. Our airline is committed to providing outstanding service that reflects the friendly, optimistic, and energetic nature of the island's residents. We exist to help elevate Bermuda's global position as a tourism destination and business hub, and to ensure our community continues to thrive. As the only airline offering year-round connectivity and a premium service to Bermuda, we are taking comfort to new heights with our short daily services from Bermuda to destinations in both the USA and Canada. Our team is passionate about delivering exceptional customer service, and we are committed to providing a safe, reliable, and enjoyable travel experience for all our passengers. **About the Role** The Airline Systems Support Analyst will be a key member of our operational support team, responsible for ensuring the smooth operation of our flight booking and airport IT systems. This is a challenging and rewarding role that requires a high level of technical expertise, excellent communication skills, and a customer-focused attitude. **Key Responsibilities** * Monitor and support all flight booking and operational systems (PSS and DCS) being used by the airline at both our airports and back offices to ensure they are functioning to optimum levels of performance. * Support and communicate with our airport staff, ground handlers, IT vendors, airport authorities, and government agencies to ensure our systems are aligned with operational needs. * Work with our system providers, airport teams, and other teams in the airline to resolve all technical or functional issues with the airport and/or flight booking system in a timely manner and ensure performance is maintained within agreed SLAs. * Support BermudAir's Distribution Manager in the resolution of questions from GDS vendors. * Work with system providers and other internal teams in the airline to plan, setup, test, deploy, and train teams in new or enhanced systems functionality. * Support airport payment systems used by ground staff for the sale of ancillaries and upgrades. * Bring online new stations, working with airport IT infrastructure organisations to ensure that all online systems are tested and operational prior to operations commencing. * Work with airport IT infrastructure organisations to resolve connectivity issues impacting our systems. * Assist with the systems implementation at new airports as our route network expands. * Support the customer service and operations teams in dealing with selling or operational system issues. * Document systems processes to aid future staff onboarding and training. * Keep abreast of new technology trends that will drive operational efficiency improvements, enhance the customer experience, and lower costs. **Minimum Qualifications & Experience** * Degree level education or equivalent industry experience * At least 1 year's experience in the implementation and ongoing management and support of flight booking and airport IT systems e.g. PSS, DCS, CUSS, BHS/BRS, FIDS * Familiarity of airport rules and regulations which pertain to airport operations including FAA and TSA **Skills** * Ability to deal tactfully and effectively with all levels of personnel * Excellent troubleshooting and decision-making skills and the proven ability to take ownership of fault management from diagnosis through to resolution * Provide work-related information verbally in a clear, well-organized, and concise manner **Why You'll Love This Job** * You will work with our lovely colleagues from across the business helping to run and operate our core flight booking and airport software platforms. * You will have the opportunity to work with a dynamic team and contribute to the success of a boutique airline. * You will be responsible for ensuring the smooth operation of our flight booking and airport IT systems, which will provide a sense of satisfaction and accomplishment. * You will have the opportunity to work with new technology trends and drive operational efficiency improvements, enhance the customer experience, and lower costs. **Career Growth Opportunities & Learning Benefits** * BermudAir is committed to providing ongoing training and development opportunities to our employees, to ensure they have the skills and knowledge required to succeed in their roles. * We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. * We are committed to promoting from within, and we encourage our employees to take on new challenges and responsibilities as they become available. * We offer a dynamic and supportive work environment, where employees are encouraged to share their ideas and contribute to the success of the airline. **Work Environment & Company Culture** * BermudAir is a boutique airline that offers a unique and premium travel experience to and from Bermuda. * Our airline is committed to providing outstanding service that reflects the friendly, optimistic, and energetic nature of the island's residents. * We exist to help elevate Bermuda's global position as a tourism destination and business hub, and to ensure our community continues to thrive. * We are a dynamic and supportive team, where employees are encouraged to share their ideas and contribute to the success of the airline. * We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. **Compensation, Perks, & Benefits** * Competitive salary * Health insurance * Retirement plan * Paid time off * Ongoing training and development opportunities * Dynamic and supportive work environment * Opportunity to work with new technology trends and drive operational efficiency improvements, enhance the customer experience, and lower costs **How to Apply** If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including a cover note highlighting why you think you are suitable for the role, via email to [[email protected]](mailto:[email protected]). We look forward to reviewing your application! Apply for this job