**Experienced Airline Schedule Change Coordinator – Remote Work Opportunity for Customer Service Professionals**

Are you a customer service expert with a passion for travel and a knack for problem-solving? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we have an exciting opportunity for you to join our team as an Airline Schedule Change Coordinator at ALG Vacations, a leading leisure travel company. **About ALG Vacations** ALG Vacations is a part of Hyatt, a global hospitality leader that believes in the power of belonging – of making people feel at home no matter where they are in the world. As North America's leading vertically integrated travel, hospitality, and leisure management group, we offer a unique blend of expertise and passion for travel. Our team of dedicated professionals is committed to delivering exceptional value to travelers and strong performance to resort owners and partners. **About the Role** As an Airline Schedule Change Coordinator, you will play a critical role in ensuring that our customers receive the best possible service when their flights are impacted by an airline-initiated schedule change. You will be the primary point of contact for customers and travel agents, providing timely and effective solutions to their schedule change needs. Your expertise will be essential in resolving complex issues, communicating with airline partners, and ensuring that our customers receive the highest level of service. **Key Responsibilities** - Answer calls and emails via InContact phone system for schedule change skills assigned - Utilize all airline computer systems to review PNR's, sell flights, price options, and work queues - Utilize ALG reservation system to enter comments, send confirmations, and update flight changes - Inform Supervisors of customer issues impacting delivery of end-to-end service - Provide feedback to Supervisors on escalation issues or feedback on system errors - Work with other departments as needed to resolve schedule change issues when required - Work with airline partners via email and phone to confirm or inquire on schedule change options - Provide assistance via an internal phone queue to team members needing assistance with airline systems - Meet established metrics - Utilize Microsoft Teams, Zendesk, other tools for communication, policies, and problem-solving - Maintain informational sheets for airline processes and other tracking sheets as needed - Assist Service Skyteam customers on voluntary and involuntary changes **Essential Qualifications** - High school diploma or general education degree (GED); and at least one-year related experience and/or training; or equivalent combination of education and experience - Experience with an airline system preferred - Knowledge of MS office - Experience with internal reservation systems a plus - Strong understanding of customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Ability to problem-solve, including identifying the issue and reviewing related information to develop and evaluate options - Ability to work independently and as part of a team - Detail-oriented - Active listening skills - Strong judgment and decision-making skills, considering the relative costs and benefits of potential actions and the ability to choose the most appropriate one - Superior communication skills, both verbal and written **Preferred Qualifications** - Experience working in a call center or customer service environment - Knowledge of the travel industry and airline operations - Certification in customer service or a related field **What We Offer** - Competitive salary - Opportunity to work from home in a remote environment - Comprehensive benefits package, including medical, dental, and vision insurance, basic life insurance, short- and long-term disability, paid parental leave, corporate wellness program, travel discounts and deals, paid time off and holidays, and 401(k) plan with company match - Collaborative and dynamic work environment - Opportunities for career growth and professional development - Recognition and rewards for outstanding performance **Our Values** At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences. Our values are: - Experimentation: We encourage experimentation and learning from failure. - Empathy: We care for people and strive to understand their needs. - Inclusion: We celebrate diversity and promote a culture of inclusion. - Integrity: We act with integrity and honesty in all our interactions. - Respect: We treat each other with respect and kindness. - Well-being: We prioritize the well-being of our colleagues and guests. **Why Join Our Team?** - Be part of a global hospitality leader that values diversity, equity, and inclusion - Work with a talented team of professionals who are passionate about travel and customer service - Enjoy a comprehensive benefits package and competitive salary - Develop your skills and expertise in a dynamic and fast-paced environment - Contribute to the success of a company that is committed to delivering exceptional value to travelers and strong performance to resort owners and partners **How to Apply** If you are a customer service professional with a passion for travel and a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job