**Experienced AI Project Team Leader & Customer Support Specialist – AI Chatbot & Tech Project Management**
At blithequark, we're revolutionizing the way businesses interact with their customers through innovative AI-powered solutions. As a key member of our team, you'll have the opportunity to lead our AI chatbot and tech projects, driving improvements in user experience and agent performance. If you're passionate about AI, project management, and customer support, we invite you to join our dynamic team as an AI Project Team Leader & Customer Support Specialist. **About blithequark** blithequark is a forward-thinking company that's committed to harnessing the power of AI to create seamless customer experiences. Our team is passionate about innovation, collaboration, and continuous learning. We believe that diversity and inclusion are essential to our success, and we strive to create a workplace that's welcoming and inclusive for all. **Job Summary** As an AI Project Team Leader & Customer Support Specialist, you'll be responsible for leading our AI chatbot and tech projects through their full lifecycle, from discovery to delivery and optimization. You'll work closely with our CS director to define and improve autoflows, AI agent performance, and related processes. Your expertise will be essential in identifying and leading process and AI improvement initiatives to meet customer and business needs. **Key Responsibilities** * Lead AI chatbot and tech projects through full lifecycle: discovery, delivery, and optimization * Manage day-to-day tasks, sprints, and team priorities to ensure timely project delivery * Collaborate with the CS director to define and improve autoflows, AI agent performance, and related processes * Identify and lead process and AI improvement initiatives to meet customer and business needs * Track KPIs, spot gaps, and drive data-based decisions to inform project decisions * Work with product teams to enhance AI agents and automate processes * Stay updated on AI and chatbot best practices to ensure our solutions remain cutting-edge * Help team members grow by coaching, sharing knowledge, and creating opportunities to improve their skills and expertise **Essential Qualifications** * 1+ years of experience leading projects and teams in tech, product ops, or support tech * Strong experience with chatbot tools and prompt optimization (Experience with Forethought is a plus) * Proven track record of managing AI projects, tools, and team delivery within Customer Care * Strong analytical and problem-solving skills, with a detail-oriented and data-driven mindset * Excellent communication skills, with a bias for action and improvement * Strong organizational and collaboration skills, with the ability to work effectively in a team environment * Hands-on experience with support tools (Zendesk, Salesforce, analytics tools, etc.) **Preferred Qualifications** * Experience working with AI and machine learning technologies * Knowledge of agile project management methodologies * Certification in project management or a related field * Experience working in a fast-paced, dynamic environment **What We Offer** * Competitive salary and benefits package * Opportunity to work on cutting-edge AI projects and contribute to the development of innovative solutions * Collaborative and dynamic work environment, with a focus on continuous learning and growth * Flexible work arrangements, including remote work options * Access to professional development opportunities, including training and education programs * Recognition and rewards for outstanding performance and contributions to the team **Work Environment & Company Culture** At blithequark, we prioritize diversity and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all. Our team is passionate about innovation, collaboration, and continuous learning, and we're always looking for ways to improve and grow. We believe that everyone has a unique perspective and contribution to make, and we strive to create a work environment that's supportive, inclusive, and empowering. **Compensation & Benefits** We offer a competitive salary and benefits package, including: * Competitive salary * Comprehensive health and dental insurance * 401(k) matching program * Flexible work arrangements, including remote work options * Access to professional development opportunities, including training and education programs * Recognition and rewards for outstanding performance and contributions to the team **How to Apply** If you're passionate about AI, project management, and customer support, and you're looking for a challenging and rewarding role, we invite you to apply to this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We can't wait to hear from you! Apply for this job