**Experienced Account Representative – Customer Service & Sales Support Specialist**

**Join Our Team and Advance the World Together!** Are you a customer-centric individual with a passion for delivering exceptional service and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at Dura-Line, a globally leading company committed to advancing the world together. **About Us** At Dura-Line, we're not just a company – we're a community of innovators, thinkers, and doers who share a common goal: to create what connects us. Our products and solutions enable clear, consistent, and reliable communication, making a tangible impact on people's lives every day. We're proud of our heritage and the values that guide us: innovation, teamwork, and a commitment to excellence. **The Role** As an Experienced Account Representative – Customer Service & Sales Support Specialist, you'll play a critical role in supporting our sales manager and clients across the United States. This is a remote position that requires a self-driven individual with excellent communication and problem-solving skills. Your primary responsibilities will include: * Managing multiple accounts and clients from initial quote and order processing to release for shipment * Providing outstanding customer service, resolving issues, and ensuring customer satisfaction * Processing customer orders, tracking orders, and performing follow-ups to ensure timely shipment * Interacting with various departments, including scheduling, manufacturing, shipping, and finance, to resolve deviations in the delivery process * Reviewing, interpreting, and preparing customer purchase orders for data entry, ensuring customer requirements are met and sales representative commissions are accurate * Utilizing SAP to monitor account sales activity, determine course of action based on demand, and make informed decisions **Key Qualifications** To succeed in this role, you'll need: * 3 years of customer service or account management experience, with a proven track record of problem-solving, quoting, pricing, order tracking, shipment delivery, and providing exceptional customer service * Strong computer proficiency in Microsoft tools (Word, Excel, Outlook) and experience with ERP or CRM systems (a plus) * Ability to adapt to new process methodologies, technology, and innovative ideas * Excellent problem-solving and analytical skills, with the ability to handle complaints, credits, returns, and pricing discrepancies * Strong communication and teamwork skills, with a customer-centric mindset and a willingness to go the extra mile to engage customers **Why Join Our Team?** At Dura-Line, we offer a comprehensive benefits package that includes: * 401(k) with 6% company match * Multi-tier benefits (Medical, Dental, Vision) with employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance * Wellness Employee Assistance Program (EAP), paid parental leave, Fitness & Weight-loss Reimbursement * Tuition reimbursement, 11 paid company holidays, paid vacation time, paid sick time, and career development opportunities * Collaborative culture that focuses on work-life balance, innovation, and teamwork **What We Offer** As a valued member of our team, you'll enjoy: * A dynamic and supportive work environment that encourages growth and development * Opportunities to work with a diverse range of clients and products * A comprehensive training program that will equip you with the skills and knowledge needed to succeed in this role * A competitive salary range of $45,000.00 - $60,000.00 per year, depending on experience **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and driving sales growth, we invite you to apply for this exciting opportunity. Please visit our website at www.Dura-Line.com to learn more about our company and submit your application. **Equal Opportunity Employer** Dura-Line is an Equal Opportunity Employer and participates in the federal E-Verify program to verify the work eligibility of all new hires. **Job Type** Full-time **Pay** $45,000.00 - $60,000.00 per year **Work Setting** Remote **Work Location** Remote **Apply Now** Ready to join our team and advance the world together? Apply now and take the first step towards an exciting career with Dura-Line! Apply for this job