Executive Operations Lead (Chief of Staff / Executive Operations Specialist)
Overview
Stealth, mission-critical sector. Seeking a full-time, UK-hours operator who makes high-pressure personal and business problems disappear calmly and fast. You'll work directly with the Director, owning outcomes end-to-end with minimal hand-holding.
Role SnapshotType: Full-time employed role, fully remoteSchedule: 40 hours/week, 08:00 - 17:00 UK Responsiveness: Acknowledge new requests within 10 minutes during core hours; set and keep realistic ETAsLocation: Global, provided you can work UK hours
What You'll Own (examples, not exhaustive)Personal operations at pace: appointments, travel, purchases, vendors, events, follow-ups, and sensitive errands handled discreetlyBusiness support as needed: supplier sourcing, light research, simple site/landing commissioning, basic recruitment coordinationVendor/partner management: define brief, obtain quotes, compare options, recommend, instruct, and track to completionExecutive communications: convert long briefs into a crisp TL;DR with options/risks; phone-first to unblock, email to confirmSystematisation: every solved task becomes a short SOP/checklist so the next time is fasterHow You'll Work (standards and SLAs)Phone-first, bias to action: ask the right clarifying questions once, decide, act, and updatePlanning: propose Plan A with pre-validated Plan B/C; escalate early if constraints shiftDelivery speed: same day for simple actions; 23 days for complex multi-step tasks unless re-agreed in advanceDocumentation: brief options decision outcome captured in a simple, reusable template/SOP
Authority & GuardrailsYou act with sound judgement and seek approval before any material commitment or long-term contractClear escalation paths: surface blockers early, offer options, and recommend a decisionOccasional out-of-hours support may be required; scheduled in advance where possible
Must-Have Skills & ExperienceFluent, confident English (C1/C2), including live phone calls with UK-based contacts5+ years in operations/service delivery where you owned outcomes, not just tasksMicrosoft 365 power user (Outlook, Excel, Word, SharePoint/OneDrive); comfortable with VoIP and virtual desktopsResearch & decision-making: turn noisy inputs into decision-ready comparisons with a clear recommendationSOP mindset: you naturally codify repeatable steps and keep things organisedHigh integrity & discretion; comfortable handling confidential personal and business matters
Security & Work SetupUse your own laptop/desktop; you'll access our secure, virtualised Windows desktop environment Reliable internet 50 Mbps down / 10 Mbps up, latency <80 msQuiet workspace and a good headset for callsWe provide the software and secure access you need
Not a Fit If YouNeed step-by-step instructions or avoid making decisions with incomplete informationCannot work 08:00 - 17:00 UK or cannot acknowledge within 10 minutes during those hoursAvoid the phone or prefer long email threads over fast resolutionAre uncomfortable handling discreet personal matters alongside business tasks
What Success Looks Like
Clear same-day acknowledgements with plan, ETA, and risksFewer escalations and faster resolutions week-on-weekA growing library of concise SOPs/checklists that make repeat tasks near-instant
Hiring Process (fast and focused)
Quick CV screen plus electronic screening questions to confirm fit
Long skills assessment online (self-paced), including an e-interview video component
Final interview with the Director (Microsoft Teams)
Apply Now
Stealth, mission-critical sector. Seeking a full-time, UK-hours operator who makes high-pressure personal and business problems disappear calmly and fast. You'll work directly with the Director, owning outcomes end-to-end with minimal hand-holding.
Role SnapshotType: Full-time employed role, fully remoteSchedule: 40 hours/week, 08:00 - 17:00 UK Responsiveness: Acknowledge new requests within 10 minutes during core hours; set and keep realistic ETAsLocation: Global, provided you can work UK hours
What You'll Own (examples, not exhaustive)Personal operations at pace: appointments, travel, purchases, vendors, events, follow-ups, and sensitive errands handled discreetlyBusiness support as needed: supplier sourcing, light research, simple site/landing commissioning, basic recruitment coordinationVendor/partner management: define brief, obtain quotes, compare options, recommend, instruct, and track to completionExecutive communications: convert long briefs into a crisp TL;DR with options/risks; phone-first to unblock, email to confirmSystematisation: every solved task becomes a short SOP/checklist so the next time is fasterHow You'll Work (standards and SLAs)Phone-first, bias to action: ask the right clarifying questions once, decide, act, and updatePlanning: propose Plan A with pre-validated Plan B/C; escalate early if constraints shiftDelivery speed: same day for simple actions; 23 days for complex multi-step tasks unless re-agreed in advanceDocumentation: brief options decision outcome captured in a simple, reusable template/SOP
Authority & GuardrailsYou act with sound judgement and seek approval before any material commitment or long-term contractClear escalation paths: surface blockers early, offer options, and recommend a decisionOccasional out-of-hours support may be required; scheduled in advance where possible
Must-Have Skills & ExperienceFluent, confident English (C1/C2), including live phone calls with UK-based contacts5+ years in operations/service delivery where you owned outcomes, not just tasksMicrosoft 365 power user (Outlook, Excel, Word, SharePoint/OneDrive); comfortable with VoIP and virtual desktopsResearch & decision-making: turn noisy inputs into decision-ready comparisons with a clear recommendationSOP mindset: you naturally codify repeatable steps and keep things organisedHigh integrity & discretion; comfortable handling confidential personal and business matters
Security & Work SetupUse your own laptop/desktop; you'll access our secure, virtualised Windows desktop environment Reliable internet 50 Mbps down / 10 Mbps up, latency <80 msQuiet workspace and a good headset for callsWe provide the software and secure access you need
Not a Fit If YouNeed step-by-step instructions or avoid making decisions with incomplete informationCannot work 08:00 - 17:00 UK or cannot acknowledge within 10 minutes during those hoursAvoid the phone or prefer long email threads over fast resolutionAre uncomfortable handling discreet personal matters alongside business tasks
What Success Looks Like
Clear same-day acknowledgements with plan, ETA, and risksFewer escalations and faster resolutions week-on-weekA growing library of concise SOPs/checklists that make repeat tasks near-instant
Hiring Process (fast and focused)
Quick CV screen plus electronic screening questions to confirm fit
Long skills assessment online (self-paced), including an e-interview video component
Final interview with the Director (Microsoft Teams)
Apply Now