Exceptions Analyst
Conservice is seeking an Exceptions Analyst to investigate and resolve anomalies in client utility bills. The role involves communicating with utility providers and clients, determining solutions to issues, and improving processes.ResponsibilitiesResearch and resolve anomalies in utility provider billsCommunicate with utility providers and clients through email and on the phoneDetermine the best course of action to resolve issues and contacting the necessary partyDetect inefficient processes and find innovative solutionsMedium phone usage-outbound calls with providers and clients, 25% of your daySkillsAttention to detailAbility to explain complex ideas, both verbally and written, using clear, professional languageAbility to prioritize time well and push yourself to consistently achieve higher goalsProblem-solving skills – ability to independently use the resources and tools provided to youComfortable using a computer, Google Drive, and ExcelCommitted to quickly learning and adapting to new computer softwareAbility to meet deadlinesBenefitsPerformance-based bonusesCompany OverviewConservice is the largest utility management and billing company in the United States. It was founded in 2000, and is headquartered in Logan, Utah, USA, with a workforce of 1001-5000 employees. Its website is https://www.conservice.com.