Event Experience Manager, Life Sciences Congress Experience Required (Remote)
The Event Experience Manager will work closely with the client to understand the program goals and objectives and provide a return on their investment throughout each aspect of the program. The Event Experience Manager focuses on tactical operations and works with the operations team to provide optimal services to the account to support those goals. The Event Experience Manager works effectively and efficiently with the internal support teams, external clients, and vendors and stay in compliance with the corporate and/or pharmaceutical guidelines.
*Life Sciences Congress Planning Experience Required
What you will do here:
Project Management with consultative approach for virtual, hybrid or in person meetings
Client, Financial, and Vendor Management
Marketing & Sales, Event Design, and Onsite Services
Manage multiple projects on tight timelines
Event Management
Follow all client mandated SOPs as required
Digital producer and/or tech support for your own events
Work with the Procurement Department to source and secure event space and guestrooms
Understand, review and monitor contract terms, space, and guest room blocks
Source, secure and manage all required suppliers for event including but not limited to DMC/Ground company, AV/Production company, Off-site venues, etc.
Profile management in Event Software (Cvent or client Event Software) for paid conferences and related complexities; manage status movement throughout life of the Event, keeping event data and financial data accurate and up to date, at all times
Create and manage the program agenda, event resume, event specification sheets and client and internal timelines based on company and client SOPs
Have a working knowledge of Event Software capabilities and the ability to guide clients on website development that produce quality reports to fulfill the budget owner’s needs
Understand registration and reporting expectations for event. Where applicable, collaborate with M&IW’s Attendee Registration Department on all attendee communications, event reporting and housing inquires
Guide internal and external teams throughout process through effective communication and organized plans
Schedule and hold internal team meetings throughout the life of each event: introductory kick-off meeting, pre-con and post-con meetings
Collaborate with M&IW’s Group Travel Department or client-specified travel management company (TMC) to offer airline booking to event attendees, if needed
Work with M&IW’s mobile app team to create an app on a platform that meets the client’s event
Act as the liaison with designated vendors and the hotel/venue to provide the support and communication required to execute a seamless event
Collaborate with M&IW’s FLOW division to secure gift and giveaway items and products as requested by client, meeting client and company SOPs for multiple bids
BEO review and execution
Coordinate and schedule all required ground transportation using preferred vendors
Creation/coordination of distribution of travel letters and departure notices
Marketing, Sales and Event Design Services
Collaborate with creative team to design any promotional materials for the event, or any materials for distribution at the event
Research entertainment options to meet theme and budget (DJ, band, dancers, performers)
Create décor and lighting presentations based on theme and budget, working with production companies
Create and manage diagrams based on guest counts, entertainment, equipment, A/V and lighting components
Act as liaison between hotel/venue and all vendors, providing the support and communication required to produce a seamless show
Create production schedule, supervise deliveries, setups and strikes of stage, A/V, lighting, décor, equipment
Manage logistics and riders for entertainment companies
Financial Management
Full understanding of client financial internal requirements and deadlines
Budget creation/management
Manage all event related payment requests and processing
Full audit and reconciliation of the hotel and other vendor invoices
Cost savings worksheet creation and management
Final invoice document management
Reconciliation management including estimated invoice and final invoice requirements
Vendor Management
Source, secure and manage all required suppliers for event to allow for the best services at the most effective pricing
Negotiate cost savings and manage payment/reconciliation process
Clearly & effectively communicate to each vendor the goals & objectives of the event and the requirements and specifications of the event
Onsite Services
Provide strong leadership and communication to both the Onsite team as well as all vendors, and the ability to lead events to allow for successful end results
Manage and lead all pre-con and post-con meetings both internally at M&IW as well as with all applicable vendors and clients
Create and manage Onsite Execution Plan for all staff
Host daily staff meetings to keep staff updated and informed
Be a true leader onsite for internal team/client and attendees
Create and manage Onsite Emergency Preparedness Plan for your event
Life Sciences clients only
Understand policies and issues pertaining to events with HCPs in attendance
Knowledge of HCP payments: Fee for service (FFS), honoraria, and Expense reimbursement (NEER)
Partner with M&IW’s HCP compliance and reporting specialists to meet client’s Service Level Agreements.
Who you will work with:
Reporting to the Manager or Director, Event Experience, Event Management Services
Internal team members from multiple departments
External clients and key stakeholders
Vendors and supplier-partners
What we expect:
Details of these areas are shared during interviews and monthly reviews:
Cultural Excellence
Role Level Function
Emotional Intelligence
What you will bring:
College degree or equivalent experience
Minimum 5-7 years of experience in the meetings industry, specifically in operations
Knowledge of virtual and hybrid event options
Ability to travel on-site approximately 35% both domestically and internationally
Proven excellent oral and written communication skills in both internal and client-facing environments
Demonstrated track record of successfully managing multiple projects simultaneously
Ability to deliver creative outputs in a constricted timeline while maximizing available resources
Experience working in a virtual office environment a plus
Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point)
Experience with database management programs (Cvent preferred)
Life Sciences specialty only
Minimum 3+ years of experience in Life Sciences programs, sales and/or clinical program management
What we provide:
Competitive salary
Health, Dental, Vision and Life Insurance options
401K plan
Paid holidays
Accrued personal time off for vacation and sick leave
Laptop, additional monitor, and mobile phone
Global Giveback program for volunteer service
Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee
Who we are:M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.
M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.
GLOBAL HEADQUARTERS:
10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553
www.meetings-incentives.com
M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions
Apply Now
*Life Sciences Congress Planning Experience Required
What you will do here:
Project Management with consultative approach for virtual, hybrid or in person meetings
Client, Financial, and Vendor Management
Marketing & Sales, Event Design, and Onsite Services
Manage multiple projects on tight timelines
Event Management
Follow all client mandated SOPs as required
Digital producer and/or tech support for your own events
Work with the Procurement Department to source and secure event space and guestrooms
Understand, review and monitor contract terms, space, and guest room blocks
Source, secure and manage all required suppliers for event including but not limited to DMC/Ground company, AV/Production company, Off-site venues, etc.
Profile management in Event Software (Cvent or client Event Software) for paid conferences and related complexities; manage status movement throughout life of the Event, keeping event data and financial data accurate and up to date, at all times
Create and manage the program agenda, event resume, event specification sheets and client and internal timelines based on company and client SOPs
Have a working knowledge of Event Software capabilities and the ability to guide clients on website development that produce quality reports to fulfill the budget owner’s needs
Understand registration and reporting expectations for event. Where applicable, collaborate with M&IW’s Attendee Registration Department on all attendee communications, event reporting and housing inquires
Guide internal and external teams throughout process through effective communication and organized plans
Schedule and hold internal team meetings throughout the life of each event: introductory kick-off meeting, pre-con and post-con meetings
Collaborate with M&IW’s Group Travel Department or client-specified travel management company (TMC) to offer airline booking to event attendees, if needed
Work with M&IW’s mobile app team to create an app on a platform that meets the client’s event
Act as the liaison with designated vendors and the hotel/venue to provide the support and communication required to execute a seamless event
Collaborate with M&IW’s FLOW division to secure gift and giveaway items and products as requested by client, meeting client and company SOPs for multiple bids
BEO review and execution
Coordinate and schedule all required ground transportation using preferred vendors
Creation/coordination of distribution of travel letters and departure notices
Marketing, Sales and Event Design Services
Collaborate with creative team to design any promotional materials for the event, or any materials for distribution at the event
Research entertainment options to meet theme and budget (DJ, band, dancers, performers)
Create décor and lighting presentations based on theme and budget, working with production companies
Create and manage diagrams based on guest counts, entertainment, equipment, A/V and lighting components
Act as liaison between hotel/venue and all vendors, providing the support and communication required to produce a seamless show
Create production schedule, supervise deliveries, setups and strikes of stage, A/V, lighting, décor, equipment
Manage logistics and riders for entertainment companies
Financial Management
Full understanding of client financial internal requirements and deadlines
Budget creation/management
Manage all event related payment requests and processing
Full audit and reconciliation of the hotel and other vendor invoices
Cost savings worksheet creation and management
Final invoice document management
Reconciliation management including estimated invoice and final invoice requirements
Vendor Management
Source, secure and manage all required suppliers for event to allow for the best services at the most effective pricing
Negotiate cost savings and manage payment/reconciliation process
Clearly & effectively communicate to each vendor the goals & objectives of the event and the requirements and specifications of the event
Onsite Services
Provide strong leadership and communication to both the Onsite team as well as all vendors, and the ability to lead events to allow for successful end results
Manage and lead all pre-con and post-con meetings both internally at M&IW as well as with all applicable vendors and clients
Create and manage Onsite Execution Plan for all staff
Host daily staff meetings to keep staff updated and informed
Be a true leader onsite for internal team/client and attendees
Create and manage Onsite Emergency Preparedness Plan for your event
Life Sciences clients only
Understand policies and issues pertaining to events with HCPs in attendance
Knowledge of HCP payments: Fee for service (FFS), honoraria, and Expense reimbursement (NEER)
Partner with M&IW’s HCP compliance and reporting specialists to meet client’s Service Level Agreements.
Who you will work with:
Reporting to the Manager or Director, Event Experience, Event Management Services
Internal team members from multiple departments
External clients and key stakeholders
Vendors and supplier-partners
What we expect:
Details of these areas are shared during interviews and monthly reviews:
Cultural Excellence
Role Level Function
Emotional Intelligence
What you will bring:
College degree or equivalent experience
Minimum 5-7 years of experience in the meetings industry, specifically in operations
Knowledge of virtual and hybrid event options
Ability to travel on-site approximately 35% both domestically and internationally
Proven excellent oral and written communication skills in both internal and client-facing environments
Demonstrated track record of successfully managing multiple projects simultaneously
Ability to deliver creative outputs in a constricted timeline while maximizing available resources
Experience working in a virtual office environment a plus
Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point)
Experience with database management programs (Cvent preferred)
Life Sciences specialty only
Minimum 3+ years of experience in Life Sciences programs, sales and/or clinical program management
What we provide:
Competitive salary
Health, Dental, Vision and Life Insurance options
401K plan
Paid holidays
Accrued personal time off for vacation and sick leave
Laptop, additional monitor, and mobile phone
Global Giveback program for volunteer service
Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee
Who we are:M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.
M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.
GLOBAL HEADQUARTERS:
10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553
www.meetings-incentives.com
M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions
Apply Now