ERP Support Specialist (Information Technology, Not Remote)
About the position The Applications Specialist provides support for UPM end users on the ERP system and other business applications. Acting as a technology leader and advisor for multiple departments across the company, they will be in constant communication with other UPM team members, within and outside of the IT department, to drive efficiency of current processes as well as using application tools to help develop new processes. Exposure to all levels of UPM procedure, from detailed order entry to widescale strategic initiatives, is expected. With opportunities to take part in major business improvement initiatives, this role positions an individual for growth of their knowledge in both business and IT processes. Responsibilities • Consult with IT Manager, Team Leader, Systems Analysts, and end users to gather information about program functions, features, data input/output requirements, internal/external checks and controls, hardware and operating system environment, and interfaces with other systems to create solutions that address business requirements. • Assist in testing ERP's and Microsoft Power BI reporting. • Effectively communicate new tools/concepts to end users. • Aid in creating documentation of ERP processes. • Provide timely and professional technical support and assistance to end users across locations and departments. • Support improvement initiatives involving business applications. • Meet with management on the specifics of projects, new technologies, and project deadlines. • Ability to multitask and effectively evaluate urgency level of requirements. Requirements • 2-5 years of experience of relevant experience/training. • Bachelor's Degree in Information Systems or related IT area. • Expert in utilizing and interpreting analytical software. • Familiar with SQL, Tableau, Power BI, etc. • Willingness to participate in training and certification in other areas. Benefits • Quarterly Bonus Opportunity • Flexible Work Schedule • Tuition Reimbursement • 401 (k) Matching Apply tot his job