Equipment Services Coordinator/ Customer Service
About the position Responsibilities • Schedule and coordinate daily activities for 15+ technicians. • Interface directly with Field Service Supervisors, customers, and sales teams. • Identify gaps in schedules and provide input on technician capacity. • Find solutions to scheduling exceptions and collaborate with various teams. • Work in SAP to support service activities and manage parts ordering. • Handle project-related work such as inventory support and processing returns. • Ensure timely completion of service calls in accordance with service level agreements. • Research and resolve ticket scheduling issues using complex systems. • Monitor and respond to incoming requests and emails related to special projects. • Participate in strategic initiatives to drive organizational efficiency. Requirements • High school diploma or GED required. • 1 to 2 years of experience in customer service or logistics/transportation. • Strong organizational skills and ability to multi-task. • Advanced communication skills, both verbal and written. • Intermediate skills in Microsoft applications. Nice-to-haves • Experience in the beverage industry is preferred. • Familiarity with SAP or similar applications. Benefits • Health insurance • Dental insurance • 401(k) • Paid time off • Vision insurance • 401(k) matching • Life insurance Apply tot his job