Epic PB Resolute Billing Analyst - Remote - Pacific Time
OCN is looking for an Epic PB Resolute Billing Analyst. to join the team!
Schedule: Mon-Fri 8:00 AM - 5:00 PM Pacific Time
JOB SUMMARY: Under general supervision, responsible for the on-going assessment, design, development, testing, support, training and maintenance of EPIC System build as it pertains to PB Resolute Billing . Participates fully in the EPIC project team; will become the key subject matter expert and act as the liaison between clinics and the project team. Will perform at the highest technical level of all phases of EPIC application systems analysis, workflow analysis, build and testing. Responsible for leading projects and optimization of initiatives..
Epic System Build
Responsible for core system build and on-going maintenance
Define and document system setup requirements
Participate in system design process
Document current clinic flows
Work with all levels of system users to determine system setup needs and modifications
Participate in upgrades and special updates
Track system enhancement requests
Work with Epic technical staff and implementers to resolve application issues
Complete and keep Epic Certification(s) current
Ensure system build is done in adherence with organizational polices
Develop and modify requirements documentation for the design and implementation of the Epic system
Distinguish user needs from business needs and partner with all teams in optimizing scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations
Testing and Quality Assurance
Adhere to all EPIC and change control processes
Develop and utilize testing plans and scripts
Assist in the recommendation and development of policies related to the use of Epic
Ensure changes communicated to team and impacted system users in a timely manner
User Support
Provide customer service to all staff to support/troubleshoot application problems
Troubleshooting and documentation of system issues
Documentation of FAQ and common solutions
Meet or exceed customer service standards
Project Management
Ability to document key tasks and milestones associated with new functionality
Ability to set and manage to timelines
Ability to prioritize and communicate potential barriers to success
Partner with project managers to complete requirements documentation in accordance with project schedule.
Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
Provide project management team with identified risks, concerns, and ambiguities discovered during the requirements phase; assist team in developing solutions.
Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
Participate and develop and execute project presentations.
QUALIFICATIONS:
Education: Bachelors Degree in related field or equivalent experience.
Experience: Minimum of three to five years healthcare experience preferred. Three to five years working with Epic Resolute Billing and workflows required. Minimum of two full life-cycle implementations preferred. Technical experience for back end roles preferred. Proficiency with all Microsoft products.
Certificate/License: Minimum of Epic Resolute certification required.
Additional Requirements: UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
Apply Now
Schedule: Mon-Fri 8:00 AM - 5:00 PM Pacific Time
JOB SUMMARY: Under general supervision, responsible for the on-going assessment, design, development, testing, support, training and maintenance of EPIC System build as it pertains to PB Resolute Billing . Participates fully in the EPIC project team; will become the key subject matter expert and act as the liaison between clinics and the project team. Will perform at the highest technical level of all phases of EPIC application systems analysis, workflow analysis, build and testing. Responsible for leading projects and optimization of initiatives..
Epic System Build
Responsible for core system build and on-going maintenance
Define and document system setup requirements
Participate in system design process
Document current clinic flows
Work with all levels of system users to determine system setup needs and modifications
Participate in upgrades and special updates
Track system enhancement requests
Work with Epic technical staff and implementers to resolve application issues
Complete and keep Epic Certification(s) current
Ensure system build is done in adherence with organizational polices
Develop and modify requirements documentation for the design and implementation of the Epic system
Distinguish user needs from business needs and partner with all teams in optimizing scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations
Testing and Quality Assurance
Adhere to all EPIC and change control processes
Develop and utilize testing plans and scripts
Assist in the recommendation and development of policies related to the use of Epic
Ensure changes communicated to team and impacted system users in a timely manner
User Support
Provide customer service to all staff to support/troubleshoot application problems
Troubleshooting and documentation of system issues
Documentation of FAQ and common solutions
Meet or exceed customer service standards
Project Management
Ability to document key tasks and milestones associated with new functionality
Ability to set and manage to timelines
Ability to prioritize and communicate potential barriers to success
Partner with project managers to complete requirements documentation in accordance with project schedule.
Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
Provide project management team with identified risks, concerns, and ambiguities discovered during the requirements phase; assist team in developing solutions.
Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
Participate and develop and execute project presentations.
QUALIFICATIONS:
Education: Bachelors Degree in related field or equivalent experience.
Experience: Minimum of three to five years healthcare experience preferred. Three to five years working with Epic Resolute Billing and workflows required. Minimum of two full life-cycle implementations preferred. Technical experience for back end roles preferred. Proficiency with all Microsoft products.
Certificate/License: Minimum of Epic Resolute certification required.
Additional Requirements: UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
Apply Now