Entry Level Operations and Customer Service Coordinator
Description:
Responsible for the coordination and execution of operational activities predominantly within North America
Provide project management of multiple, simultaneous field projects
Plan and coordinate telecom operations with a focus on professionalism and efficiency
Take the lead in recruiting and training new pilots
Ensure readiness for pilots before they arrive on site
Tackle issues on the fly to maintain quality and service
Support pilots with site access or planning needs
Understand drone capabilities and airspace regulations
Maintain awareness of the telecommunications industry
Work with Quality Control team to maintain standards
Keep track of projects with daily reports using spreadsheets and software
Requirements:
Bachelor's degree preferred
1-2 years work or internship experience in a fast-paced environment (in transactional work, logistics, customer service or hospitality, etc.)
Excellent planning, scheduling, and project management skills with the ability to work both independently and in team settings
Organizational skills and the flexibility to jump from priority to priority
Able to work remotely and coordinate effectively with a fully remote workforce
Interested in technology and the drone space
Drone experience, knowledge of UAV operations and regulations is a plus
Excellent English written and verbal communication skills
Exceptional customer service
A high degree of attention to detail
Relevant experience with drones, and/or photography is preferred
Familiar with the telecommunications industry, including specific equipment and access requirements
Ability to work independently and in a team
Exceptional computer skills including working with tools such as Google Suite (Sheets and Docs), and Slack
Project management skills and attention to detail
Excellent communication and writing skills in English; ability to communicate with customers pilots, and internal teams
Benefits:
Work with the leading intelligent aerial imaging company with established, successful relationships across myriad industries
Medical insurance covered up to 100% depending the plan chosen
Dental & vision insurance
Flexible time off
Stock incentive program
Work from home environment
Autonomy and upward mobility
Diverse, equitable, and inclusive culture, where your voice matters
Apply Now
Responsible for the coordination and execution of operational activities predominantly within North America
Provide project management of multiple, simultaneous field projects
Plan and coordinate telecom operations with a focus on professionalism and efficiency
Take the lead in recruiting and training new pilots
Ensure readiness for pilots before they arrive on site
Tackle issues on the fly to maintain quality and service
Support pilots with site access or planning needs
Understand drone capabilities and airspace regulations
Maintain awareness of the telecommunications industry
Work with Quality Control team to maintain standards
Keep track of projects with daily reports using spreadsheets and software
Requirements:
Bachelor's degree preferred
1-2 years work or internship experience in a fast-paced environment (in transactional work, logistics, customer service or hospitality, etc.)
Excellent planning, scheduling, and project management skills with the ability to work both independently and in team settings
Organizational skills and the flexibility to jump from priority to priority
Able to work remotely and coordinate effectively with a fully remote workforce
Interested in technology and the drone space
Drone experience, knowledge of UAV operations and regulations is a plus
Excellent English written and verbal communication skills
Exceptional customer service
A high degree of attention to detail
Relevant experience with drones, and/or photography is preferred
Familiar with the telecommunications industry, including specific equipment and access requirements
Ability to work independently and in a team
Exceptional computer skills including working with tools such as Google Suite (Sheets and Docs), and Slack
Project management skills and attention to detail
Excellent communication and writing skills in English; ability to communicate with customers pilots, and internal teams
Benefits:
Work with the leading intelligent aerial imaging company with established, successful relationships across myriad industries
Medical insurance covered up to 100% depending the plan chosen
Dental & vision insurance
Flexible time off
Stock incentive program
Work from home environment
Autonomy and upward mobility
Diverse, equitable, and inclusive culture, where your voice matters
Apply Now