Entry Level: Accounting Resource Center (ARC) Service Specialist Fully Remote/
About The ARC
The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. The ARCs customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any accounting functions.
About You
Do you love to help, train, and support your teammates?
Are you the go-to in the office for the How do I? questions? And do you always have the answers?
Are you good at problem solving and enjoy researching issues to find the answer?
About the Position:
This role is not about doing accounting, it is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed. Customers open a case with the ARC when they need assistance. To resolve the issue, the path the ARC takes is much like a sandwich.
The top what is the issue needing resolution?
The middle What is the cause?
The bottom Identify a solution to resolve the problem
Role Description & Responsibilities:
Answer incoming calls from our customers requesting assistance
Respond and resolve service tickets
Reconcile and disburse payments to Carriers, Brokers and Clients
Apply Debit to Credits
Bill transactions
Manage $Activities to identify validity, complexity and clarity both incoming and outgoing
Determine assistance needed and follow the path to resolution
Communicate with customers, carriers, finance companies, and accounting teams
Follow up to make sure end-result is obtained
Work with the Accounting units to ensure that requests are completed
Monitor Salesforce Tasks daily and respond to emails that created these tasks
Assure that fields are completed correctly and timely in the Salesforce ARC ticketing system
Attend team meetings
Develop training materials and/or deliver training for the accounting teams
Communicate with ARC Leaders keeping us informed about any obstacles that may cause delay or timeliness of delivering service within our SLAs.
Duties as otherwise assigned
Essential Traits and Experience
Insurance accounting Agency Bill Carrier Payables and/or Cash Application OR,
Commercial Lines Account Manager with heavy agency billing experience OR
Insurance Accounting for a Carrier or Wholesale Broker directly related to working with agency bill payments and credits with retail agents
Excellent verbal and written communication skills
Strong customer service skills and enjoy working with people
Understand that teaching someone how to find the answers is more important than just providing the answer
Strong critical thinking and problem-solving skills
Good eye for detail.
Be able to work independently and provide results.
Work well with a remote team
Enjoy and have a talent for leadership
Applied Epic experience a plus!
Other:
Position is remote
Must have an efficient and quiet workspace in your home
Must live within driving distance of a Hub office
The expected salary range for this position is $22.00 to $27.00 and will be impacted by factors such as the successful candidates skills, experience and working location, as well as the specific positions business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, retirement matching, paid-time-off benefits, eligible bonuses, and commissions for some positions.
Disclaimer: By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.
Department Accounting & Finance
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veterans status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of
Apply Now
The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. The ARCs customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any accounting functions.
About You
Do you love to help, train, and support your teammates?
Are you the go-to in the office for the How do I? questions? And do you always have the answers?
Are you good at problem solving and enjoy researching issues to find the answer?
About the Position:
This role is not about doing accounting, it is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed. Customers open a case with the ARC when they need assistance. To resolve the issue, the path the ARC takes is much like a sandwich.
The top what is the issue needing resolution?
The middle What is the cause?
The bottom Identify a solution to resolve the problem
Role Description & Responsibilities:
Answer incoming calls from our customers requesting assistance
Respond and resolve service tickets
Reconcile and disburse payments to Carriers, Brokers and Clients
Apply Debit to Credits
Bill transactions
Manage $Activities to identify validity, complexity and clarity both incoming and outgoing
Determine assistance needed and follow the path to resolution
Communicate with customers, carriers, finance companies, and accounting teams
Follow up to make sure end-result is obtained
Work with the Accounting units to ensure that requests are completed
Monitor Salesforce Tasks daily and respond to emails that created these tasks
Assure that fields are completed correctly and timely in the Salesforce ARC ticketing system
Attend team meetings
Develop training materials and/or deliver training for the accounting teams
Communicate with ARC Leaders keeping us informed about any obstacles that may cause delay or timeliness of delivering service within our SLAs.
Duties as otherwise assigned
Essential Traits and Experience
Insurance accounting Agency Bill Carrier Payables and/or Cash Application OR,
Commercial Lines Account Manager with heavy agency billing experience OR
Insurance Accounting for a Carrier or Wholesale Broker directly related to working with agency bill payments and credits with retail agents
Excellent verbal and written communication skills
Strong customer service skills and enjoy working with people
Understand that teaching someone how to find the answers is more important than just providing the answer
Strong critical thinking and problem-solving skills
Good eye for detail.
Be able to work independently and provide results.
Work well with a remote team
Enjoy and have a talent for leadership
Applied Epic experience a plus!
Other:
Position is remote
Must have an efficient and quiet workspace in your home
Must live within driving distance of a Hub office
The expected salary range for this position is $22.00 to $27.00 and will be impacted by factors such as the successful candidates skills, experience and working location, as well as the specific positions business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, retirement matching, paid-time-off benefits, eligible bonuses, and commissions for some positions.
Disclaimer: By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.
Department Accounting & Finance
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veterans status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of
Apply Now