Enterprise Tech Supp Advisor- Microsoft Technologies
Quest Technical Support is looking for an Enterprise Technical Support Engineer based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team. The role involves providing technical support to customers on our Platform Management suite of products.RequirementsPrior Technical Support experience of 5 years dealing with enterprise customersKnowledge of Active Directory Access Control and knowledge of user managementIn-depth experience with Microsoft Servers, management, configuration, and maintenanceExperience of migrations including AccountsMailboxSharePointTeamsOneDriveCloud infrastructure management or strong knowledge of Office 365 and Microsoft applicationsFamiliarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange serversMessaging Fundamentals, including mail routing, connectors, interoperability with foreign systemsStrong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration backgroundUnderstanding of MAPI and EWSExperience with the management of Microsoft SQL ServerKnowledge and experience with SAAS platformsFluency in English (spoken and written)Benefitsextensive benefits package for all team membersinvestment in employees' career development and well-beingOriginally posted on Himalayas
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