Enterprise Success Manager

Job Description: • Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform • Own client communication to ensure a streamlined client experience • Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities • Forecast client renewals, ensuring retention • Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions • Work collaboratively to address client challenges with a sense of urgency • Seek out opportunities to help the growing Client Success team scale efficiently with tools like Salesforce, Pendo, Domo, JIRA Requirements: • 4+ years of experience in Customer Success, Client Success, Client Services, with a SaaS company at an enterprise level • Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities • Ability to work independently and as part of a team in a fast-paced environment • Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives • Familiarity with tools like Salesforce, Pendo, Domo, JIRA • Corporate Security or Executive Protection acumen is a plus • Willingness to travel up to 30%, based on business needs Benefits: • Competitive Salary • Medical, Vision & Dental Benefits • 401k • Stock Options • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Home Office Stipend • Mobile Phone Reimbursement • Home Internet Reimbursement for Remote Employees • Anniversary & Milestone Celebrations Apply tot his job

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