Enterprise Principal Customer Success ManagerNew
About the position Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024. Responsibilities • Establish a deep level of customer trust to solidify existing strategic partnerships • Provide thought leadership and strategic planning for account expansion • Navigate challenges and escalate issues as needed • Collaborate with Account Management for account health and growth/expansion opportunities • Build strong relationships with customers at various levels • Drive account management cadence and collaborate with internal teams for customer success • Develop a deep understanding of Checkr products and processes and how they map to customer's programs to drive positive business outcomes • Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals and, in general, be the voice of the customer to provide visibility and/or escalations Requirements • 5+ years of customer success/account management/sales experience • Strong customer focus, you care about your customers and view their success as your own • Skilled at navigating organizations to maintain and expand relationships at all levels • Strong written and verbal communication skills, capable of simplifying complex topics • Bias toward action and ability to extend influence to drive action without direct authority • Experience in a B2B software technology company. HR tech industry experience is a plus • Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker • Willing to travel domestically up to 20% as needed for customer-facing or internal team meetings Benefits • A fast-paced and collaborative environment • Learning and development allowance • Competitive compensation and opportunity for advancement • 100% medical, dental, and vision coverage • Up to $25K reimbursement for fertility, adoption, and parental planning services • Flexible PTO policy • Monthly wellness stipend, home office stipend Apply tot his job