Enterprise Customer Success Manager (US & Canada)

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster. We're proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.'s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. With our record-setting pace of growth, we're growing rapidly and looking for dynamic and ambitious Enterprise Customer Success Manager to join us in driving the future of business technology. We're growing rapidly and are excited to welcome candidates based in Portugal to support our US & Canada market. This role requires availability to work a shifted schedule from 12p.m. to 9p.m. (local time) to ensure effective cross-regional collaboration. Working on our team as a Customer Success Manager position involves: • managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; • collecting feedback from customers about the Creatio system and satisfaction with the partner's implementation project solution; • developing and maintaining trusted relationships with key partners and their customers; • driving customer retention and renewals by building strong relationships; • collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth. Candidate Expectations: • 3+ years of experience working with global Enterprise segment customers; • English language - Advanced; • experience in implementing/customizing corporate software; • excellent communication and presentation skills; • experience with CRM / ERP / Core systems; • experience in problem-solving, working with customer objections; • experience in conducting trainings and presentations; • understanding business needs with further translation into the requirements. What to expect from us: • the award-winning product (a Leader in Gartner Quadrants) to be proud of; • a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide; • culture of genuine care, ownership, dedication, and high standards (learn more here); • a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate insports competitions, enjoy art master classes, and create your new favorite memories at our parties; caring for your health: • Creatio offers several options for medical insurance together with our medical partner; • paid leave options for life-qualifying events, sicknesses, etc; • nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration. Apply tot his job