Enterprise Account Manager - Supply Chain Technologies Remote
Position Summary: We are seeking an experienced Enterprise Account Manager to grow profitable revenue within our existing North American customer base. This role is responsible for deepening client relationships, identifying expansion opportunities, and working cross-functionally with internal and external stakeholders to ensure customer success. The ideal candidate brings a blend of strategic account management, solution selling, and a strong understanding of supply chain technologies and enterprise IT services. This is not a person focused on transactional sales cycles. Key Responsibilities: • Own and manage a portfolio of strategic enterprise and upper mid-market accounts. • Develop and execute account growth plans, identifying upsell, cross-sell, and renewal opportunities with responsibility for growing profitability • Build and maintain trusted multi-level relationships with client's internal and external stakeholders and decision makers that surround IT. • Act as the voice of the customer internally, ensuring high satisfaction and solution alignment. • Collaborate with delivery, product, and marketing teams to craft and position value-added solutions, which include Spice software, Partner Software and Consulting Services • Lead commercial negotiations, renewals, and proposal development for additional services or products. • Track account activity, pipeline, and health metrics using CRM tools (currently Fresh Desk CRM). • Be an active learner and be passionate about keeping up and helping drive trends in the industry. • Use digital marketing tools such as Apollo, LinkedIn to keep clients and partners educated around Spice solutions portfolio Qualifications: • Exceptional account-level planning, organization and communications skills, and passionate about customer success. • 10+ years of progressively expanding experience in enterprise account management or strategic customer success roles (ideally Fortune 2,000) • Work experience in boutique or mid-size consulting organizations preferred but not required • Strong knowledge of supply chain processes and relevant related technologies (example: EDI/API, ERP, TMS, WMS, Data/BI). • Experience with IT services, SaaS, or solution delivery models and co-selling with technical teams • Proven ability to grow revenue profitably within large accounts through multi-relationship expansion and consultative selling. • Excellent account planning, communication, executive presentation skills. • Ability to navigate complex organizations and collaborate cross-functionally. Preferred: • Experience in selling within the IBM "ecosystem of partners and accounts • Experience in industries such as retail, manufacturing, logistics, or distribution • Familiarity with enterprise applications platforms like IBM, SAP, Oracle, Microsoft Dynamics, Blue Yonder etc. or supply chain integration and data management tools. • Experience working in small to mid size IT services firms and working with small teams. Remote Skills: Application Programming Interface (API), Business Intelligence, Communication Skills, Consultative Sales, Consulting, Cross-Functional, Cross-Selling, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Management, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Ecosystems, Electronic Data Interchange (EDI), Enterprise Applications, Enterprise Sales, IBM Product Family, LinkedIn, Logistics, Manufacturing, Metrics, Microsoft Dynamics, Negotiation Skills, Online Marketing, Oracle, Organizational Skills, Presentation/Verbal Skills, Product Marketing, Profit & Loss Management, Proposal Development, Retail, Revenue Growth, SAP, SPICE (Simulation Program with Integrated Circuit Emphasis), Sales, Sales Cycle, Sales Management, Software as a Service (SaaS), Solution Sales, Strategic Accounts, Supply Chain, Supply Chain Management, Team Player, Technical Sales, Technical Support, Up-Selling About the Company: EDI Specialists, Inc. At EDI Staffing, we strive to provide the best staffing solutions for each of our business disciplines, in honest, resourceful, and creative techniques. Our mission is to connect talented people with great organizations across all industries, while maintaining our company values: accountability, innovation, integrity, teamwork and work ethic. Our commitment to our values becomes tangible in our daily customer interactions and lifetime customer relationships. Company Size: 100 to 499 employees Industry: Staffing/Employment Agencies Founded: 1994 Website: Apply tot his job