Engagement Manager (Senior Program Manager)
About the position
Visa, the global leader in digital payments technology, is on a mission to connect the world through the most innovative, reliable, and secure payment network. Visa Consulting and Analytics (VCA) is Visa's strategy consulting group, specializing in strategy consulting, data analytics, and pragmatic industry experience to improve client performance. The Engagement Management team supports North America VCA by acting as the central hub for client engagement delivery, operational rigor, and project excellence. Engagement Managers (EMs) partner closely with consulting leads, data scientists, clients, and cross-functional Visa teams to coordinate and execute client projects, ensuring alignment to client goals and Visa's broader strategic objectives. EMs are adept at managing complex, multi-party engagementsâincluding tri-party integrations and implementationsâwhere coordination between clients, partners, and internal teams is critical to success. The team drives operational discipline through standardized processes, governance, and best practices, enabling delivery of consistent, high-impact outcomes. As trusted advisors, EMs oversee the full engagement lifecycle, from initial scoping and SOW creation through delivery, issue resolution, and project closeout. They play a pivotal role in resource and capacity planning, risk management, and stakeholder communications, ensuring transparency and accountability across all engagements. The EM team also acts as a catalyst for continuous improvement by capturing lessons learned, sharing knowledge, and implementing process enhancements to drive efficiency, scale, and client satisfaction. This is a critical role and key collaborator who is responsible for overseeing all phases of a project's lifecycle to ensure successful delivery. They manage project plans, timelines, governance, reporting, and budgets, ensuring high-quality deliverables. The role includes maintaining client interactions, leading project planning activities, creating Statements of Work (SOWs), managing client expectations, communicating timelines, escalating issues when necessary, and collaborating closely with all stakeholders.
Responsibilities
⢠Plans, organizes and manages all phases of a project lifecycle to ensure successful delivery.
⢠Accountable for holistic program management support for the overall client engagement to develop and manage project plans and timelines, governance plans, reporting, and budgets.
⢠Manages all client interactions related to defining, committing, and delivering functionality required for their GTM plans.
⢠Leads project planning activities and facilitates project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion.
⢠Establishes and manages client expectations throughout the project lifecycle; follows defined scope management processes.
⢠Creates Statements of Work (SOWs) that encompass development, testing, implementation, and warranty period.
⢠Communicates committed timelines, reports and escalates issues, risks, and blockers, with mitigation and resolution paths.
⢠Partners with Account Management / Sales on Client Commercialization Plans.
Requirements
⢠8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
Nice-to-haves
⢠9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
⢠Passionate, self-motivated, results-oriented individual with the ability to handle numerous projects concurrently.
⢠Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, and marketing initiatives.
⢠Excellent client relationship management skills and ability to develop a credible point of view on a variety of industry topics, acting as a trusted advisor.
⢠Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization.
⢠Ideal candidate will have payments and consulting experience.
⢠Growth mindset that embraces creativity, optimism, and failing-fast.
⢠Demonstrated flexibility and adaptability to changes in priorities, work demands, roles and responsibilities, and experience managing conflict to achieve goals, transparency with management and stakeholders.
⢠Comfortable in a fast-paced and dynamic environment.
⢠Excellent communications skills.
⢠Demonstrated proficiency in developing executive-level presentations.
⢠Demonstrated expertise in managing complex projects.
⢠Collaborative approach with internal and external partners.
⢠Resilient in navigating through ambiguity and translating the theoretical to applicable.
Benefits
⢠Medical
⢠Dental
⢠Vision
⢠401 (k)
⢠FSA/HSA
⢠Life Insurance
⢠Paid Time Off
⢠Wellness Program
Apply Now
Apply Now
Visa, the global leader in digital payments technology, is on a mission to connect the world through the most innovative, reliable, and secure payment network. Visa Consulting and Analytics (VCA) is Visa's strategy consulting group, specializing in strategy consulting, data analytics, and pragmatic industry experience to improve client performance. The Engagement Management team supports North America VCA by acting as the central hub for client engagement delivery, operational rigor, and project excellence. Engagement Managers (EMs) partner closely with consulting leads, data scientists, clients, and cross-functional Visa teams to coordinate and execute client projects, ensuring alignment to client goals and Visa's broader strategic objectives. EMs are adept at managing complex, multi-party engagementsâincluding tri-party integrations and implementationsâwhere coordination between clients, partners, and internal teams is critical to success. The team drives operational discipline through standardized processes, governance, and best practices, enabling delivery of consistent, high-impact outcomes. As trusted advisors, EMs oversee the full engagement lifecycle, from initial scoping and SOW creation through delivery, issue resolution, and project closeout. They play a pivotal role in resource and capacity planning, risk management, and stakeholder communications, ensuring transparency and accountability across all engagements. The EM team also acts as a catalyst for continuous improvement by capturing lessons learned, sharing knowledge, and implementing process enhancements to drive efficiency, scale, and client satisfaction. This is a critical role and key collaborator who is responsible for overseeing all phases of a project's lifecycle to ensure successful delivery. They manage project plans, timelines, governance, reporting, and budgets, ensuring high-quality deliverables. The role includes maintaining client interactions, leading project planning activities, creating Statements of Work (SOWs), managing client expectations, communicating timelines, escalating issues when necessary, and collaborating closely with all stakeholders.
Responsibilities
⢠Plans, organizes and manages all phases of a project lifecycle to ensure successful delivery.
⢠Accountable for holistic program management support for the overall client engagement to develop and manage project plans and timelines, governance plans, reporting, and budgets.
⢠Manages all client interactions related to defining, committing, and delivering functionality required for their GTM plans.
⢠Leads project planning activities and facilitates project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion.
⢠Establishes and manages client expectations throughout the project lifecycle; follows defined scope management processes.
⢠Creates Statements of Work (SOWs) that encompass development, testing, implementation, and warranty period.
⢠Communicates committed timelines, reports and escalates issues, risks, and blockers, with mitigation and resolution paths.
⢠Partners with Account Management / Sales on Client Commercialization Plans.
Requirements
⢠8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
Nice-to-haves
⢠9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
⢠Passionate, self-motivated, results-oriented individual with the ability to handle numerous projects concurrently.
⢠Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, and marketing initiatives.
⢠Excellent client relationship management skills and ability to develop a credible point of view on a variety of industry topics, acting as a trusted advisor.
⢠Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization.
⢠Ideal candidate will have payments and consulting experience.
⢠Growth mindset that embraces creativity, optimism, and failing-fast.
⢠Demonstrated flexibility and adaptability to changes in priorities, work demands, roles and responsibilities, and experience managing conflict to achieve goals, transparency with management and stakeholders.
⢠Comfortable in a fast-paced and dynamic environment.
⢠Excellent communications skills.
⢠Demonstrated proficiency in developing executive-level presentations.
⢠Demonstrated expertise in managing complex projects.
⢠Collaborative approach with internal and external partners.
⢠Resilient in navigating through ambiguity and translating the theoretical to applicable.
Benefits
⢠Medical
⢠Dental
⢠Vision
⢠401 (k)
⢠FSA/HSA
⢠Life Insurance
⢠Paid Time Off
⢠Wellness Program
Apply Now
Apply Now