(EN/FR) Bilingual Account Manager (iPaaS)

About Flexspring At Flexspring, we make HR systems work better - together. Founded in 2013, Flexspring is a trusted expert in HR data integration. We partner with HR teams and HR software companies to design and deliver custom integrations that connect systems, reduce manual work, and help people's operations run smoothly and reliably. Our work sits at the intersection of HR and technology. We solve complex integration challenges that directly impact how organizations hire, pay, manage, and support their people. By making HR data easier to move, more accurate, and less costly to manage, we help our clients focus on what matters most. Flexspring is a fully remote company built on trust, ownership, and strong collaboration. Team members are encouraged to take initiative, collaborate closely with experienced colleagues, and continuously grow their skills while working on solutions that have real, visible impact. Our philosophy is simple: Everything Connects. About the Role As an Account Manager at Flexspring, you will serve as a trusted partner to customers after implementation, ensuring they realize ongoing value from our integration solutions. You will own relationships across your book of business, balancing customer advocacy with commercial responsibility to drive renewals, expansion, and long-term partnerships. This role sits at the intersection of customer success, business growth, and integration expertise. You will work closely with customers and internal teams to align business goals, promote adoption, and translate integration outcomes into measurable value. What you’ll bring 3+ years of experience in Account Management, Customer Success, or a related role within SaaS, HR tech, or a technology-driven environment. Proven track record of managing renewals and driving account expansion within an existing customer base. Fluency in both French and English , with excellent verbal and written communication skills. Strong experience building and maintaining executive-level relationships. Solid understanding of HR systems and the challenges associated with HR data integration. Experience working with CRM platforms such as Salesforce Strong negotiation, presentation, and stakeholder management skills Data-driven mindset with the ability to articulate business outcomes and return on investment. Self-motivated, accountable, and collaborative, with a strong sense of ownership for customer outcomes Nice to Haves Experience with HR and/or financial data integrations Exposure to enterprise HR platforms such as Workday, SAP, Oracle, ADP, UKG, or Paylocity Experience supporting customers across HR, IT, and Finance stakeholders Additional language skills such as Spanish, Arabic, or other languages What You’ll Do Own the end-to-end renewal process for your accounts, proactively managing risk and driving high retention Identify and execute upsell and expansion opportunities by aligning customer needs with additional integrations and services Build strategic account plans that connect customer objectives with Flexspring’s integration roadmap Develop customer advocates and secure references through success stories, case studies, and participation in go-to-market initiatives Serve as the primary post-sale point of contact, building long-term relationships with HR, IT, and Finance leaders Measure, communicate, and demonstrate the business impact and ROI of Flexspring’s integrations Partner closely with Product, Sales, and Delivery teams to share customer insights and influence product direction What We Offer Remote work with flexible hours. 4 weeks of paid vacation annually. Comprehensive health benefits package for you and your family. Home office setup support. Team events and opportunities to connect with colleagues. Opportunity to work with cutting-edge technologies. Competitive base salary within an empowering, ownership-driven work culture. For more information about Flexspring, visit: Equal Employment Opportunity Statement Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.