End User Support - 2nd and 3rd shifts - Secret
About the position
Responsibilities
• Provides technical support for computers and associated networks.
• Installs, troubleshoots, services, and repairs personal computers and related software.
• Connects personal computers and terminals to existing data networks.
• Performs basic PC setups and assists users in their use.
• Investigates user needs and makes recommendations regarding software and hardware purchases.
• Maintains trouble logs and completes necessary paperwork for security requirements.
• Follows security regulations regarding installation and maintenance of PCs and related hardware.
• Coordinates with users, service desk, server administrators, and IT management.
• Reviews the trouble ticket queue and resolves issues within established SLAs.
• Participates in new installations, testing, and special projects as needed.
Requirements
• High school diploma or equivalent and a minimum of 6 years of experience OR a Bachelor's degree and a minimum of 2 years of experience OR an Associate's degree and 4 years of experience.
• Current DoD Secret clearance with the ability to obtain and maintain a Top Secret clearance.
• Ability to obtain and retain Special Program access clearance within 365 days from submission.
• DOD 8570 IAT Level II certification (e.g., Security + CE).
• Ability to lift equipment up to 50 lbs.
• Experience in Microsoft Windows Desktop Operating Systems and Microsoft Office Product Suites.
Nice-to-haves
• Bachelor of Science or other technical based degree.
• Current DoD Top Secret clearance.
• CompTIA A+, Network+, Security+ Certifications.
• Microsoft Certifications (MCP, MCSE or MCSA).
• Proficiency in remote administration and troubleshooting of desktop PCs.
• Experience with zero and/or thin client devices.
• Experience in Active Directory configuring user and computer accounts.
• Cross-platform experience (Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience supporting VMware VDI.
Benefits
• Paid holidays
• Disability insurance
• Relocation assistance
• Health insurance
• Paid time off
Apply Now
Apply Now
Responsibilities
• Provides technical support for computers and associated networks.
• Installs, troubleshoots, services, and repairs personal computers and related software.
• Connects personal computers and terminals to existing data networks.
• Performs basic PC setups and assists users in their use.
• Investigates user needs and makes recommendations regarding software and hardware purchases.
• Maintains trouble logs and completes necessary paperwork for security requirements.
• Follows security regulations regarding installation and maintenance of PCs and related hardware.
• Coordinates with users, service desk, server administrators, and IT management.
• Reviews the trouble ticket queue and resolves issues within established SLAs.
• Participates in new installations, testing, and special projects as needed.
Requirements
• High school diploma or equivalent and a minimum of 6 years of experience OR a Bachelor's degree and a minimum of 2 years of experience OR an Associate's degree and 4 years of experience.
• Current DoD Secret clearance with the ability to obtain and maintain a Top Secret clearance.
• Ability to obtain and retain Special Program access clearance within 365 days from submission.
• DOD 8570 IAT Level II certification (e.g., Security + CE).
• Ability to lift equipment up to 50 lbs.
• Experience in Microsoft Windows Desktop Operating Systems and Microsoft Office Product Suites.
Nice-to-haves
• Bachelor of Science or other technical based degree.
• Current DoD Top Secret clearance.
• CompTIA A+, Network+, Security+ Certifications.
• Microsoft Certifications (MCP, MCSE or MCSA).
• Proficiency in remote administration and troubleshooting of desktop PCs.
• Experience with zero and/or thin client devices.
• Experience in Active Directory configuring user and computer accounts.
• Cross-platform experience (Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience supporting VMware VDI.
Benefits
• Paid holidays
• Disability insurance
• Relocation assistance
• Health insurance
• Paid time off
Apply Now
Apply Now