Employee Licensing Analyst

The Hartford is an insurance company dedicated to making a difference and providing exceptional service. As an Employee Licensing Analyst, you will work collaboratively with licensed employee professionals to build productive relationships and ensure compliance with regulatory requirements while managing a high-volume workload. Responsibilities Perform hands-on technical work for high-volume transactions. Specific areas of accountability will align with functional team needs, which may include Personal Insurance, Business Insurance, Employee Benefits, Claims Adjusters, and/or Medical Nurses Review and validate data across multiple systems to ensure accuracy, consistency, and compliance with company and regulatory standards Coordinate supporting tasks and prioritize workload to meet service requirements and customer needs (e.g., new license processing, license maintenance, and appointment activities) Ensure data integrity and adherence to regulatory guidelines Monitor work performance to achieve productivity, quality, and service commitments Identify and contribute to process improvement initiatives Participate in projects related to licensing, appointments, legal compliance, continuing education, and market conduct analysis Collaborate with leadership on process changes and problem resolution Apply strong business acumen to support operational processes and maintain data integrity across systems Serve as a primary resource and point of contact for licensed staff and business partners regarding functional processes and workflows Facilitate new hire “Meet and Greet” sessions with customers, tailored to functional responsibilities and team needs Assist licensed employees in gathering required documentation to meet regulatory licensing guidelines; may involve one-on-one sessions with licensees, leadership, and/or Employee Relations Manage incoming emails and customer calls, strive for first-contact resolution, and deliver a positive customer experience Identify and actively contribute to initiatives that enhance efficiency, accuracy, and compliance within licensing and contracting processes Collaborate closely with leadership to implement process changes and resolve operational challenges Participate in projects related to key areas such as licensing, appointments, legal compliance, continuing education, and market conduct analysis Skills Strong computer proficiency with the ability to quickly learn and adapt to new software systems Demonstrated strength in decision-making, problem-solving, critical thinking, and influencing outcomes Proven commitment to delivering best-in-class service and support Excellent verbal and written communication skills; ability to build and maintain strong professional relationships Ability to quickly understand business needs, gather essential information, identify key objectives, evaluate options, and implement effective solutions Independent, self-motivated, with a high aptitude for learning and intellectual curiosity Familiarity with state insurance licensing and continuing education requirements is a plus Benefits Short-term or annual bonuses Long-term incentives On-the-spot recognition Company Overview The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is