Employee Benefits Customer Service Rep (Hybrid)

Patriot Growth Insurance Services, LLC is a growth-focused national insurance services firm. The Employee Benefits Customer Service Representative will support the Employee Benefits department with administrative responsibilities and client service, ensuring accurate benefits administration and high-quality service delivery. Responsibilities Monitor and manage the Employee Benefits eligibility inbox Process employee enrollments, life event changes, and terminations accurately and timely Assist with resolving eligibility discrepancies with carriers and internal teams Support Employee Benefits Customer Service Representatives, Account Managers, and Senior Account Managers with daily service needs Respond to internal service requests and basic client inquiries via email and phone Assist with cancellations, audits, and billing-related tasks Enter and maintain policy and eligibility data in the agency management system (Applied EPIC) Roll policy headers and assist with updating quoting and enrollment systems Ensure documentation is accurate, complete, and properly maintained Assist with printing, assembling, and packaging benefit materials Support audits, data cleanup, and carrier follow-ups Perform general administrative and clerical tasks to support department operations Learn employee benefits concepts, carrier processes, and internal workflows Take on additional responsibilities as skills and experience grow Skills High School Diploma required 0-2 years of experience in an administrative, office, or customer service role Strong attention to detail and organizational skills Excellent written and verbal communication skills Proficiency with Microsoft Office (Outlook, Word, Excel) Comfortable learning new systems and technologies Minimum typing speed of 45wpm Authorized to work in the U.S. without sponsorship Insurance experience a plus, but not required Benefits Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs Company paid Short-Term Disability, Long-Term Disability and Group Term Life Company paid Employee Assistance Program Paid Parental Leave Paid holidays Personalized PTO 401 (k) Company Overview Patriot is a national agency specializing in Employee Benefits, Property & Casualty and Personal insurance solutions. It was founded in 2016, and is headquartered in Washington, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is