Empleo de Machine Learning Data Associate- Remote, Customer Engagement Technology en Amazon.com Services LLC - A57 en Parsons

Application deadline :Dec 10, 2025Interested in working with data and machine learning? Do you have a passion for customer service? Join our Customer Engagement Technologies automation team in developing language solutions that power self-service and automation across Amazon.We are seeking an ML Data Associate to join our remote team who will independently drive data initiatives critical to measuring model accuracy and developing automation features.A successful candidate will own end-to-end data workflows, coordinate cross-functionally on mid-sized projects, and mentor peers while identifying process improvements.This role offers the opportunity to make measurable impact through high-quality projects that directly influence our ML model performance and automation capabilities.Key job responsibilitiesEffectively represent data based customer and associate behavior to improve automation workflowsParticipate in automation solutioning between cross functional teams and validate the launch of proposed solutionsDeliver results according to project schedules and quality while maintaining SLAs on velocity, productivity and qualityIndependently own and drive small to mid-sized data workstreams with minimal guidance, ensuring clear documentation and measurable outcomesLead cross-functional coordination between Operations, Policy, and Tech teams to execute data initiatives effectivelyAnalyze and interpret metrics to shape project decisions, while proactively monitoring quality standards and customer feedbackManage data tools independently, identifying improvement opportunities and suggesting process enhancementsMentor peers and champion process improvements within the team's scope of workTake full ownership of project outcomes while maintaining strong documentation standardsDrive regular updates and maintain clear communication channels with stakeholdersProactively identify and implement local process improvements to enhance team efficiencyBASIC QUALIFICATIONSFluency in English LanguageExperience working with ExcelExperience working in complex and frequently ambiguous spaces; making sense of customer need and being able to frame that as clear requirementsExcellent communication skills, both written and verbalPREFERRED QUALIFICATIONSFluency in FrenchBachelor's degreeProfessional experience in customer service, data annotation, language processing, or related fieldsPractical knowledge of data processing needs and trade-offsAble to work under tight timelines with minimal supervisionHands-on, roll up your sleeves mindsetAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants :Job duties for this position include :work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation.Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers..

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