**Email/Chat/Phone Specialist (Nights and Weekends) - Live Events Enthusiast Wanted at arenaflex**

At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a leading ticket marketplace, we're dedicated to providing top-notch service to our fans, ensuring they get the right seats at the right price. We're now seeking an exceptional Email/Chat/Phone Specialist (Nights and Weekends) to join our team and help us deliver exceptional customer experiences. **The Opportunity:** As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you'll be at the forefront of representing our brand, engaging with hundreds of customers over a shared passion for live events. You'll be part of a dynamic team that thrives on making connections with our customers, whether troubleshooting technical concerns or answering questions about events or our services. Your role will be instrumental in providing proactive, friendly, and high-quality service to our customers, ensuring they have an exceptional experience from the point of purchase until they enter the gates. **Key Responsibilities:** * Handle customer contacts, promptly and professionally, via phone, email, and live chat. * Answer questions about purchases, orders, inventory, and upcoming events, utilizing internal and external technology to manage order fulfillment. * Support our customers proactively, providing solutions to their queries and concerns. * Collaborate with the team to create memorable experiences for our customers who share our love for live events. * Utilize internal and external technology to manage order fulfillment, ensuring seamless customer experiences. * Contribute to the growth and culture of our team, embracing our values and norms. **Career Progression:** As a Call Center Associate, your role expectations will progress as follows: * **30 days in:** + Complete new hire orientation, gaining the resources you need to be successful. + Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. + Acclimate to team and company norms, business objectives, and arenaflex values. + Gain access to and familiarize yourself with our accounts and internal systems. + Shadow teammates and document what you've learned from observing and listening to their emails and calls. * **90 days in:** + Perform core responsibilities comfortably on your own. + Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. + Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. + Understand service level expectations, KPIs, and other metrics to watch for. * **180 days in:** + Apply methods to execute individual tasks that positively impact the team. + Play an active role in continued learnings to advance skill sets necessary for team goals. + Handle front-line customer escalations and follow-ups. + Feel empowered to participate in extracurricular projects that will contribute to the success of the organization. **What You'll Bring:** * 1-2 years of customer service experience via phone, email, and live chat. * Team player mentality and drive to contribute to culture and growth. * Sense of curiosity to ask questions and keenness to improve upon work. * Passion for live events (sports, concerts, or theatre). * Flexible schedule to work evenings, weekends, and holidays. * Excellent verbal and written communication skills. * Experience with Zendesk or similar help desk software. **Schedule:** * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off * Hybrid schedule with 3 days in office and 2 days remote. **Compensation and Benefits:** * $40,000 base salary with bi-annual bonuses and equity. * Training is fully paid. * Competitive compensation, bonus incentives, and equity for all employees. * FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, monthly credits, and discounts for attending live events. * Hybrid working model and a variety of additional workplace perks. **Join the arenaflex Team:** If you're passionate about live events and delivering exceptional customer experiences, we want to hear from you! Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex and be part of a dynamic team that's shaping the future of ticket marketplaces. ```html Apply Now! Ready to take the next step in your career and join our team? Click the link below to apply for the Email/Chat/Phone Specialist (Nights and Weekends) role at arenaflex. Apply Job! ``` Apply for this job