EHR Application Support I
Compensation: $25.10/hr
The EHR Application Support Specialist delivers support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting EHR applications and software for all internal customers, such as operations, development and other business units.
This is a full-time, benefit eligible position working Monday-Friday 7:00 am - 6:00 pm. There will be additional on call requirements. Remote position, open to Missouri residents.
ESSENTIAL FUNCTIONS JOB SPECIFIC
Field incoming problem tickets from end users to resolve application and software issues within servers, databases and other mission-critical systems
Responsible for entering all identified EHR support requests including name, department, contact information and nature of problems or issue into the EHR Support Ticket system.
Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Evaluate documented resolutions and analyze trends for ways to prevent repeat future problems.
Communicate application problems and issues to EHR Team and other management as necessary.
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Identify and learn appropriate software applications used and supported by the organization
Provide support for the testing of EHR application and updates.
Other duties as assigned.
Job Requirements:
High School/GED required
Bachelors degree preferred in computer science or related field
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
At least three (3) years equivalent work experience required if no bachelors degree
Experience with troubleshooting principles, methodologies and issues resolution techniques
Very strong customer service orientation
Experience working in a team-oriented, collaborative environment
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, were proud of the dedicated team weve built. We believe our people are our greatest strength passionate, skilled, and committed to making a positive impact in the lives of others. Here, youll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, youll enjoy:
Competitive Benefits
Opportunities for career advancement
Professional development and licensure supervision
Mentorship programs
Tuition reimbursement & scholarships
Employee Assistance Program
Headspace Access for mental well-being
Generous paid time off and holidays
NHSC Loan Repayment eligibility
Were looking for individuals who are eager to bring their talents and dedication to a team thats focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, wed love to hear from you! If youre looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Job Snapshot
Employee Type
Full-Time
Location
USA (Remote)
Job Type
Nonprofit - Social Services, Information Technology, Health Care
Experience
Not Specified
Date Posted
02/12/2025
Job ID
15817/25931/212312
Apply Now
For more such jobs please click here!
The EHR Application Support Specialist delivers support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting EHR applications and software for all internal customers, such as operations, development and other business units.
This is a full-time, benefit eligible position working Monday-Friday 7:00 am - 6:00 pm. There will be additional on call requirements. Remote position, open to Missouri residents.
ESSENTIAL FUNCTIONS JOB SPECIFIC
Field incoming problem tickets from end users to resolve application and software issues within servers, databases and other mission-critical systems
Responsible for entering all identified EHR support requests including name, department, contact information and nature of problems or issue into the EHR Support Ticket system.
Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Evaluate documented resolutions and analyze trends for ways to prevent repeat future problems.
Communicate application problems and issues to EHR Team and other management as necessary.
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Identify and learn appropriate software applications used and supported by the organization
Provide support for the testing of EHR application and updates.
Other duties as assigned.
Job Requirements:
High School/GED required
Bachelors degree preferred in computer science or related field
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
At least three (3) years equivalent work experience required if no bachelors degree
Experience with troubleshooting principles, methodologies and issues resolution techniques
Very strong customer service orientation
Experience working in a team-oriented, collaborative environment
Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.
About Compass Health Network
At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful: Inspire Hope. Promote Wellness.
Why join us?
At Compass Health Network, were proud of the dedicated team weve built. We believe our people are our greatest strength passionate, skilled, and committed to making a positive impact in the lives of others. Here, youll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.
We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, youll enjoy:
Competitive Benefits
Opportunities for career advancement
Professional development and licensure supervision
Mentorship programs
Tuition reimbursement & scholarships
Employee Assistance Program
Headspace Access for mental well-being
Generous paid time off and holidays
NHSC Loan Repayment eligibility
Were looking for individuals who are eager to bring their talents and dedication to a team thats focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, wed love to hear from you! If youre looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Job Snapshot
Employee Type
Full-Time
Location
USA (Remote)
Job Type
Nonprofit - Social Services, Information Technology, Health Care
Experience
Not Specified
Date Posted
02/12/2025
Job ID
15817/25931/212312
Apply Now
For more such jobs please click here!