Education Services Specialist

Description We are currently looking for an Education Services Specialist with a passion for providing hands-on software and economic analysis support to customers. The ideal candidate will have a strong interest in teaching economics and the IMPLAN application to adult learners, writing both technical and academic pieces, and working directly with customers to provide specialized modeling, analysis, and interpretation of results from IMPLAN Cloud.Primary ResponsibilitiesThe Education Services Specialist will be required to develop a deep understanding of IMPLAN data, the IMPLAN Cloud application, and Input-Output analysis. The position requires a passion for supporting a high-touch product and fostering relationships with customers.Become a subject matter expert on IMPLAN Cloud and the analytical needs and challenges of customersProvide ongoing analytical support to customers across multiple communication platforms, including phone, e-mail, video conferencing, and the IMPLAN support ticketing systemBe a part of the training team leading IMPLAN courses for adult learnersContribute to IMPLAN documentation of analytical techniques and solutions for the knowledge base websiteResearch, write, and edit relevant journal articles Analyze economic impacts and write reports for customersPresent at significant conferences Examine data and software for functionality and accuracyRequirements Required Skills & ExperienceAbility to multi-task and work with multiple software platforms simultaneouslyStrong skills in logic and problem solving, conceptual thinking, and deductive reasoningAbility to explain complex concepts in detail with patience, empathy, and understandingStrong research skills and experience with complex analytical problem solvingComfortable communicating with professors, researchers, and c-suite executivesExperience in instructional delivery and course development for adult learners Active listening and independent learning skillsComfort and familiarity with a team-based work environmentAbility to self-direct and prioritize with minimal supervisionLocated near IMPLAN HQ or willing to travel for onsite trainings up to six times per yearWillingness to adapt and be challengedProficiency with Microsoft Office and Google SuitesFluency in EnglishDesired Skills & ExperienceExperience using the IMPLAN software or an understanding of input-output modeling and social accounting matricesExperience with other software platforms including Salesforce, Zendesk, Looker, and WrikeFamiliarity with database managementHistory of publishing journal articlesBackground working with customersForeign language skillsRequired EducationCompletion or nearing completion of a Master’s degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, Statistics, or a closely related fieldPhD preferred Supervisory ResponsibilityThis position may supervise department interns. Required EducationProlonged periods of sitting at a desk and working on a computer.OtherIMPLAN is a remote workplace. This role requires occasional travel to our Huntersville, NC office or other locations for team meetings and client visits.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veterans status, or other legally protected status.

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