E-commerce Customer Service Assistant for Fast-Growing Sports Equipment Brand blithequark - Shopify / Amazon - Contract to Hire

Join the blithequark Team: Elevate Customer Experience in the Thriving Sports Equipment Industry At blithequark, we're on a mission to revolutionize the fitness landscape by delivering top-notch sports equipment to enthusiasts across the UK, EU, and USA. As a rapidly expanding brand, we're committed to providing exceptional customer experiences that drive loyalty and growth. To achieve this, we're seeking a highly skilled and dedicated E-commerce Customer Service Assistant with expertise in Amazon and Shopify to join our dynamic team. About blithequark: Empowering Fitness Enthusiasts Worldwide blithequark is more than just a sports equipment brand – we're a community of like-minded individuals passionate about fitness and wellness. Our products are designed to help people achieve their goals, whether it's running a marathon, building strength, or simply staying active. With a strong online presence and a growing customer base, we're looking for talented individuals to help us scale our customer service operations and continue delivering outstanding experiences. Job Overview: E-commerce Customer Service Assistant As an E-commerce Customer Service Assistant at blithequark, you'll play a critical role in ensuring seamless customer interactions across Amazon and Shopify platforms. This contract-to-hire position requires a highly organized, detail-oriented, and independent individual who can thrive in a fast-paced remote environment. While training and SOPs will be provided, we're a rapidly moving company with high expectations, and we're looking for someone who can keep up with our pace. Key Responsibilities: Delivering Exceptional Customer Experiences Customer Service: Respond to customer inquiries, such as order status updates, using templated messages via Email, Amazon, Live Chat, and Text Message, ensuring timely and effective resolutions. Customer Communication: Send text messages to customers at 5:30 PM UK time to inform them of multiple package deliveries using our SMS service, enhancing their overall experience. Review Management: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets, enabling proactive issue resolution and continuous improvement. Other Opportunities: Depending on your level of experience, you'll have the scope to expand your role to cover other aspects of the business, including growth of Amazon and Shopify platforms, providing a clear path for career growth and development. Requirements: The Ideal Candidate To succeed in this role, you'll need: Experience: Proven experience with Amazon Seller Central and Shopify platforms, with a deep understanding of e-commerce customer service best practices. Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and maintain a high level of productivity. Communication: Excellent written and verbal communication skills in English (fluent), with the ability to craft clear, concise, and customer-centric responses. Additional European languages (German, French, Spanish, Italian) are a plus. Remote Work: Experience working remotely and managing tasks independently, with a proven track record of self-motivation and discipline. Why You'll Love Working with blithequark At blithequark, we're committed to creating a work environment that's engaging, supportive, and empowering. Here are just a few reasons why you'll love working with us: Growth Opportunity: Join a fast-growing company in the sports equipment industry, with opportunities for career advancement and professional growth. Skill Development: Enhance your skills in a dynamic and supportive environment, with access to training and development opportunities. Flexibility: Enjoy the flexibility of working remotely with a schedule that suits your needs, allowing you to achieve a better work-life balance. Innovation: Be part of a team that values creativity and continuous improvement, driving innovation and excellence in everything we do. Future Opportunities: As a growing company, there are many opportunities to expand your role and take on new challenges, providing a clear path for career progression. What We Offer: Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, along with a range of perks and benefits designed to support your well-being and happiness. While the specifics of our benefits package are detailed below, we're committed to providing a rewarding and fulfilling work experience that goes beyond just a paycheck. Our benefits include a flexible working arrangement, opportunities for professional growth and development, and a dynamic work environment that encourages creativity and innovation. We're committed to supporting our team members' well-being and happiness, and we're always looking for ways to improve and expand our benefits package. Additional Information: What You Need to Know Project Length: Long-term engagement with a flexible starting period, providing stability and security. Availability: Must be available between 1 pm - 6 pm GMT (UK), with some flexibility to accommodate occasional peak periods. Weekends: Not required, however, scope for extra hours if desired, providing opportunities for additional income or flexible scheduling. Speed to Hire: Immediate, so don't delay – apply now to join our team! Join the blithequark Team: Apply Now! If you're passionate about e-commerce, customer service, and the sports equipment industry, we want to hear from you! As a rapidly growing company, we're committed to delivering exceptional customer experiences, and we're looking for talented individuals to join our team. Apply now to become an integral part of our customer service operations and contribute to our exciting growth journey. Don't miss this opportunity to join a dynamic team, develop your skills, and advance your career. Apply now and become a part of the blithequark story! Apply for this job