DVC Associate (Global Sales Contact Center)
About the position Responsibilities • Make outbound calls to inspire and invite guests to learn more about DVC and transfer the phone call to sales partners. • Schedule Disney Vacation Club (DVC) sales tours and appointments with guests at home before they arrive at any Disney destination—including Walt Disney World, Disneyland Resort, and Aulani. • Generate leads and improve opportunities to increase sales revenue by following the call scripts and guidelines. • Assist with inbound calls and other virtual responsibilities in a changing work environment to achieve sales goals. • Overcome objections and use persuasive skills to highlight the DVC membership benefits. • Communicate clearly and efficiently to respect guests’ time. • Share your passion for Disney as needed. Requirements • 1+ years’ experience with Guest interactions in a comparable sales center or call center environment. • Strong computer skills, including proficiency with Windows-based systems and call center applications, as well as the ability to quickly adapt to company-specific software. • Self-motivated, disciplined, and able to consistently make outbound calls. • Available to work weekends, holidays, daytime, and/or late evening, and adjust schedules based on business needs. • Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality. • Potential opportunity to work from home, with a professional environment suitable for making phone calls. All necessary equipment will be supplied. Nice-to-haves • Familiarity with Disney’s service standards and how they could potentially drive success in the Disney Vacation Club sales through service process. • Multi-lingual in addition to English (Spanish, Portuguese, Japanese). • Knowledge of Disney Vacation Club. • A strong understanding of Disney standards and Guest service expectations. Benefits • Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. • Learn more about our benefits and perks at Apply tot his job