Durable Medical Equipment Customer Service Representative
SunMED Medical is looking for a customer service-oriented individual to join our team as a full-time remote customer service employee.
Responsibilities
Ā Utilize our order processing system, Brightree, to input referral information and manage orders up until the point of billing.
Ā Reach out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines.
Ā Share your knowledge of DME products with customers.
Ā Advise the patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order.
Ā Provide excellent customer service to patients, referral sources as well as our business partners.
Ā Communicating effectively with patients, therapists and other health care professionals.
Ā Maintain a relationship with referral sources.
Ā Create purchase orders and send to manufacturers via fax/email/or manufacturer websites
Ā Hours of work will be 11AM-7PM Eastern time upon successful completion of training.
Qualifications
Ā Previous customer service experience, telephonic or face-to-face.
Ā Comfortable with discussing insurance coverage and financial responsibility with patients.
Ā Able to work in a fast paced environment with strong attention to detail is essential.
Ā Brightree experience is a plus
Ā Familiarity of medical terminology
Ā Strong sense of urgency and problem-solving skills
Ā Ability to multitask in a fast paced environment
Ā Adaptability to new processes and technology
Ā Excellent time management skills, organization, and with strong attention to detail
Ā Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel.
Ā The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel
Further consideration on compensation possible based on experience.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
Ā 401(k)
Ā 401(k) matching
Ā Dental insurance
Ā Employee discount
Ā Flexible spending account
Ā Health insurance
Ā Life insurance
Ā Paid time off
Ā Tuition reimbursement
Ā Vision insurance
Schedule:
Ā 8 hour shift
Ā Monday to Friday
Application Question(s):
Ā What types of Durable Medical Equipment have you processed orders for?
Ā Will you be able to work the hours of 11AM-7PM Eastern Time, Monday through Friday?
Experience:
Ā Brightree: 1 year (Preferred)
Work Location: Remote
Apply Now
Responsibilities
Ā Utilize our order processing system, Brightree, to input referral information and manage orders up until the point of billing.
Ā Reach out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines.
Ā Share your knowledge of DME products with customers.
Ā Advise the patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order.
Ā Provide excellent customer service to patients, referral sources as well as our business partners.
Ā Communicating effectively with patients, therapists and other health care professionals.
Ā Maintain a relationship with referral sources.
Ā Create purchase orders and send to manufacturers via fax/email/or manufacturer websites
Ā Hours of work will be 11AM-7PM Eastern time upon successful completion of training.
Qualifications
Ā Previous customer service experience, telephonic or face-to-face.
Ā Comfortable with discussing insurance coverage and financial responsibility with patients.
Ā Able to work in a fast paced environment with strong attention to detail is essential.
Ā Brightree experience is a plus
Ā Familiarity of medical terminology
Ā Strong sense of urgency and problem-solving skills
Ā Ability to multitask in a fast paced environment
Ā Adaptability to new processes and technology
Ā Excellent time management skills, organization, and with strong attention to detail
Ā Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel.
Ā The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel
Further consideration on compensation possible based on experience.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
Ā 401(k)
Ā 401(k) matching
Ā Dental insurance
Ā Employee discount
Ā Flexible spending account
Ā Health insurance
Ā Life insurance
Ā Paid time off
Ā Tuition reimbursement
Ā Vision insurance
Schedule:
Ā 8 hour shift
Ā Monday to Friday
Application Question(s):
Ā What types of Durable Medical Equipment have you processed orders for?
Ā Will you be able to work the hours of 11AM-7PM Eastern Time, Monday through Friday?
Experience:
Ā Brightree: 1 year (Preferred)
Work Location: Remote
Apply Now