DRG, LLC - Director, Research & Insights
DRG, LLC - Director, Research & Insights
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Director, Research & Insights
DRG, LLC
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Director, Research & Insights
Fully Remote
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Description
Remote (U.S.) | Onsite (Wauwatosa, WI) | Full-TimeAbout UsCortico-X is an experience-led strategy and transformation consulting firm that helps organizations turn human understanding into business action. We work with leaders to connect insight, strategy, and execution in ways that create better experiences and stronger outcomes for their customers, employees, and stakeholders. That work is strengthened by The DRG, the Research & Insights Division of Cortico-X. For more than 50 years, The DRG has helped organizations understand the people who matter most to their success and has informed high-stakes decisions in healthcare, financial services, and beyond. In 2025, Cortico-X acquired The DRG, bringing together the strategic strength of a transformation consultancy and the rigor of a trusted marketing research institution. This is a pivotal moment for Cortico-X. We are growing and building the future of insight-driven experience transformation. If that excites you, read on. The OpportunityWe're looking for a Director, Research & Insights who can serve as a trusted advisor to our most important clients while elevating the quality and strategic impact of everything our insights deliver.This is not a project manager role or a pure research role. It's a client leadership role with a high-stakes book of business, a team to coach, and real influence over how our Research & Insights division grows. You'll bring research credibility to the table, but your primary value is in translating complex human data into business decisions that stick.Marketing research fluency is required. Executive presence is essential. Commercial instinct is a must.What Success Looks Like in Year OneBy the end of your first year, you will have:Taken full ownership of a portfolio of client relationships, earning trusted-advisor status with senior stakeholdersDelivered marketing research engagements that are consistently praised for strategic clarity, not just methodological rigorIdentified and closed meaningful expansion opportunities within existing accountsBecome a recognizable voice for Cortico-X externally — through thought leadership, presentations, or industry visibilityHelped shape how the Research & Insights Division evolves its methods and offerings in the age of AIWhat You'll DoClient Leadership & GrowthOwn account success end-to-end across client satisfaction, quality, and revenue performanceBuild and maintain trusted-advisor relationships across a portfolio of clients, primarily in healthcare, health insurance, and financial servicesDevelop strategic account plans that expand relationships, surface new opportunities, and demonstrate measurable valueLead business reviews, proposal development, and budget conversations with confidenceTranslate complex business challenges into marketing research designs that actually answer the question clients are asking — not just the one they statedProject Delivery & QualitySet the standard for what a great deliverable looks like: commercially strong, action-oriented, and built for real audiencesCoach and guide project teams throughout the research lifecycle: design, fieldwork, analysis, and strategic storytellingPresent findings and recommendations to executive audiences with clarity and convictionManage project economics, ensuring profitability and efficient resource use without sacrificing qualityPractice & Thought LeadershipContribute to Cortico-X's external voice through point-of-view content, speaking opportunities, and industry engagementsCollaborate across the organization to evolve methods, build new offerings, and define how we workChampion the integration of AI tools to enhance research quality, speed, and insight depth
Requirements
What You'll BringExperience10+ years in marketing research, insights consulting, or related advisory rolesA demonstrable track record of growing client relationships, hitting revenue targets, and leading high-performing teamsDeep experience in healthcare, health insurance, or banking/financial services (strongly preferred)Strategic & Analytical CapabilityFluency across quantitative and qualitative research methodologies. You can credibly evaluate any approach and guide teams to the right oneStrong problem-framing instincts: you know how to get to the real question behind the stated questionComfort with advanced analytics and growing familiarity with AI-assisted research toolsLeadership & CommunicationExecutive presence, with the ability to build credibility in a boardroom and strong relationships at every levelAbility to lead and inspire research teams without direct authority, through coaching and influenceExceptional written and verbal communication; a natural storyteller with dataEntrepreneurial mindset: self-directed, comfortable with ambiguity, oriented toward impactWhy This Role, Why Now“What stands out about our research and insights work is the combination of rigor and relevance. Not only is it thoughtful, but it also gets used to shape real decisions.”— Senior Leader, Research & Insights DivisionServe as a true strategic partner to your clients, not just a vendor, not a survey shopShape insight-driven work that influences decisions at the highest levels of major organizationsBe part of building something: our next chapter is being written right nowAccess the broader Cortico-X platform including strategy, transformation, experience design, to bring fuller solutions to your clientsJoin a team that values curiosity, accountability, and genuine care for the people we serveCompetitive base salary ($125,000–$150,000) plus performance-based variable compensation; this is an exempt position Comprehensive benefits package including PTO, holiday pay, medical, dental, vision, group term life insurance, short-term disability, long-term disability, and 401(k) with company matchActual compensation will vary based on skills, experience, and qualifications.DRG is a division of Cortico-X. Cortico-X is an equal opportunity employer committed to building a team as diverse as the clients and communities we serve.
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