Donor Eligibility Coordinator II
About the position
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! We are seeking a Donor Eligibility Coordinator II. for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273 Shift Information: First Shift, Tuesday - Friday 10:00 AM - 6 :30 PM & Saturday 9:30 AM - 6:00 PM (This is a Hybrid position - Requirement to work in the office 2-3 days a month after the required in person training) Hourly rate: $16.11 an hour + Shift Differential (+$1.75 after 3pm, +$2.75 on weekends)
Responsibilities
• Respond to and manage routine telephone and email inquiries from blood donors, telerecruitment staff and regional blood collections staff regarding donor eligibility and concerns, in line with organization procedures.
• Maintain records and ensure donor confidentiality.
• Escalate complex inquiries.
• Provide on-the-job training and support to new hire staff.
• May assist with donor investigations.
• May assist with donor deferral entry into ARC database.
Requirements
• Education: High School or equivalent required.
• Experience: 3 years of related customer service experience preferred.
• Skills & Abilities: Ability to work on a team. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
Nice-to-haves
• Associate’s degree in science or health care field is preferred.
• Prior medical terminology and medical background experience is preferred.
• Bilingual is helpful
Benefits
• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to a 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition
Apply Now
Apply Now
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! We are seeking a Donor Eligibility Coordinator II. for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273 Shift Information: First Shift, Tuesday - Friday 10:00 AM - 6 :30 PM & Saturday 9:30 AM - 6:00 PM (This is a Hybrid position - Requirement to work in the office 2-3 days a month after the required in person training) Hourly rate: $16.11 an hour + Shift Differential (+$1.75 after 3pm, +$2.75 on weekends)
Responsibilities
• Respond to and manage routine telephone and email inquiries from blood donors, telerecruitment staff and regional blood collections staff regarding donor eligibility and concerns, in line with organization procedures.
• Maintain records and ensure donor confidentiality.
• Escalate complex inquiries.
• Provide on-the-job training and support to new hire staff.
• May assist with donor investigations.
• May assist with donor deferral entry into ARC database.
Requirements
• Education: High School or equivalent required.
• Experience: 3 years of related customer service experience preferred.
• Skills & Abilities: Ability to work on a team. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
Nice-to-haves
• Associate’s degree in science or health care field is preferred.
• Prior medical terminology and medical background experience is preferred.
• Bilingual is helpful
Benefits
• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to a 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition
Apply Now
Apply Now