Document Management System/DMS Administrator

About the position Responsibilities • Perform day-to-day administrative, security, design, engineering, and escalated support functions for the firm's iManage Work document management system and its associated applications. • Take ownership of escalated support issues and see them through to resolution. • Work with the IT Operations teams to ensure we are providing optimal client service delivery levels to the firm for iManage and other Database Systems team applications. • Plan and implement updates and upgrades to the iManage administration applications and other supporting third-party and custom utilities installed to on-premises servers. • Maintain and improve automated and ad hoc integrations with iManage applications such as metadata and user synchronizations, workspace generation, custom data extracts for analysis and reporting, etc. • Identify opportunities for process improvement and develop appropriate solutions. • Develop and maintain a deep technical knowledge of our iManage product suite. • Stay current with iManage email communications regarding new releases, known issues, service interruptions, and scheduled maintenance events, communicating important and helpful information to internal stakeholders as needed. • Optimize administration of Security Policy Manager and work with Client Intake and Information Governance teams to deploy advanced SPM features. • Optimize administration of Threat Manager and work with Information Governance, Information Security, and User Experience teams to improve monitoring and reporting. • Assist Database Systems team with other tasks as needed. • Assume additional responsibilities as requested. Requirements • Bachelor's degree in Computer Science, Information Technology, or related field is preferred. • 3+ years of iManage Work administration and 2nd level support experience. • Excellent verbal and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel. • Understanding of the business of law firms, including risk management issues facing firms. • Ability to work successfully and independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures. • Ability to work collaboratively in a team-oriented environment. • Ability to be flexible and adaptable to support new firm strategies and changing priorities. • Willingness to share skills and experience with other members of the team and within the IT Department. • Extensive application troubleshooting experience in an enterprise environment. • Proficient skills using iManage REST API, Python, PowerShell or other development tools and scripting languages. • Proficient knowledge of relational databases and TSQL scripting. • Experience with iManage Security Policy Manager and Threat Manager. • Experience administering or supporting iManage Records Manager desirable. • Experience supporting iManage Closing Folders and/or iManage Tracker is a plus. • Experience with Flexible Folders administration is a plus. • Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects on a daily basis, and adjust to shifting priorities. • Strong planning, project management and organizational skills. • Strong sense of urgency. • Ability to collaborate and gain the respect, trust, and confidence of the Firm's attorneys and professional staff. • Possess a 'hands-on' tactical approach. • Creative and proactive approach to problem solving. • Facilitate teamwork and identify opportunities to develop new processes/infrastructure. • Demonstrated ability to grasp and implement new concepts quickly. • Strong analytical abilities, resourcefulness, and attention to detail. • Ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships. • Outstanding sense of customer service. • Deep personal commitment to integrity, excellent judgment, and the highest standards of ethics. • Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information. • Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint. • Ability to quickly get up to speed and master new applications and software is critical. Nice-to-haves • Experience administering or supporting iManage Records Manager. • Experience supporting iManage Closing Folders and/or iManage Tracker. • Experience with Flexible Folders administration. Apply tot his job