DIT - Junior Technical Support Engineer (Google Cloud) (ON)
Connex Telecommunications Inc. is a trusted Canadian leader in customer experience and managed IT services. They are seeking a Junior Technical Support Engineer (Google Cloud) to support day-to-day operations of client Google Cloud environments while learning from senior technical leaders. Responsibilities Support day-to-day operations of client GCP environments, including IAM, networking (VPCs), compute, and storage services Monitor system health, uptime, and performance using established tools and dashboards Assist with incident response, troubleshooting, and root cause analysis under the guidance of senior engineers Execute routine maintenance tasks, configuration updates, and platform housekeeping activities Follow GCP and DIT best practices for security, reliability, and cost awareness Assist in monitoring AI and data workloads in production environments, including basic performance and reliability checks Support data ingestion and processing pipelines (e.g., Pub/Sub, Dataflow) by validating data flow and flagging issues Participate in evergreening activities such as platform updates, API changes, and feature rollouts Help maintain consistency between development, staging, and production environments Gradually take ownership of defined technical tasks and services for assigned clients Participate in client calls and reviews alongside senior team members, building confidence and communication skills Document procedures, runbooks, and operational processes as part of ongoing service improvement Collaborate with internal delivery, cloud, and security teams to support high-quality service delivery Participate in on-call or after-hours support rotations as required Skills Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience 0–3 years of experience in a technical support, IT operations, help desk, cloud support, or junior engineering role Basic hands-on exposure to Google Cloud Platform (GCP) or other public cloud platforms Strong interest in cloud infrastructure, managed services, and modern technical environments Solid troubleshooting skills and a willingness to learn in production environments Candidates must be legally able to work in Ontario, Canada Candidates should not be convicted of a criminal offense for which a pardon has not been received Google Cloud certifications such as Associate Cloud Engineer or Cloud Digital Leader Familiarity with core GCP services such as Compute Engine, Cloud Storage, IAM, and networking Basic exposure to monitoring, logging, or observability tools Introductory experience with scripting, Infrastructure-as-Code, or automation concepts is an asset Strong communication skills and a customer-focused mindset French/English bilingualism is an asset Benefits Comprehensive health and dental benefits Paid training and certification opportunities Structured mentorship from senior cloud and managed services professionals Clear growth path into intermediate and senior technical roles Exposure to advanced cloud, AI, and enterprise-grade client environment Company Overview Connex, founded in 1996, is a part of the Malar Group of Companies and has evolved into a leading edge systems integrator. It was founded in 1996, and is headquartered in Richmond Hill, Ontario, CAN, with a workforce of 201-500 employees. Its website is