Dispatcher - Seasonal
Who We Are
Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
First American Home Warranty is embarking on an exciting new Seasonal hiring journey! We are looking for individuals that share our passion to help others on a seasonal basis from April through August to accommodate our peak season.
Whether you are semi-retired, a college student looking for a summer job or would just enjoy having flexibility to enjoy life AND want a fulfilling career with a company that values YOU...First American is the place for you!
This role focuses on locating a technician for a particular job when there isn’t anyone in the established network for the service required. Research service claim information, interpret market area data, make outbound calls, communicate with designated Contractor Relations Team members to match contractors to service calls to resolve service claims.
Essential Functions
• Dispatch work orders following established guidelines
• Answer incoming calls, emails from customers and contractors
• Make outbound calls to locate authorized contractors
• Interpret contracts for all callers. Offer and explain terms and conditions of claim options to customers
• Provide homeowners with relevant information pertaining to contract, claim or work order; explain and advise homeowner of options and terms; determine next steps to move claim forward
• Obtain necessary documentation from the customer and/or technician and attach to the customer’s record
• Provide work item assistance
• Perform all tasks in accordance to set performance/methods and procedures, quality assurance and compliance guidelines
Requirements
• High School Diploma or equivalent
• Fundamental understanding of Home Warranty polices
• General knowledge of HVAC, Appliance, Plumbing equipment helpful
• Good listening, verbal and written communication skills
• Proven customer service skills and ability to overcome objections
• Good organizational skills with the ability to multi task, prioritize and follow up
• Strong problem solving and conflict resolution skills
• Adapt to fast paced work environment
• Exceptional attention to detail
• Working knowledge of Microsoft Office
• 2-4 years Customer service experience and/or training preferred
• Home Warranty or real estate experience desirable but not required
Pay Range: $17.69 - $23.56 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
• * Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Apply tot his job
Apply To this Job
Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
First American Home Warranty is embarking on an exciting new Seasonal hiring journey! We are looking for individuals that share our passion to help others on a seasonal basis from April through August to accommodate our peak season.
Whether you are semi-retired, a college student looking for a summer job or would just enjoy having flexibility to enjoy life AND want a fulfilling career with a company that values YOU...First American is the place for you!
This role focuses on locating a technician for a particular job when there isn’t anyone in the established network for the service required. Research service claim information, interpret market area data, make outbound calls, communicate with designated Contractor Relations Team members to match contractors to service calls to resolve service claims.
Essential Functions
• Dispatch work orders following established guidelines
• Answer incoming calls, emails from customers and contractors
• Make outbound calls to locate authorized contractors
• Interpret contracts for all callers. Offer and explain terms and conditions of claim options to customers
• Provide homeowners with relevant information pertaining to contract, claim or work order; explain and advise homeowner of options and terms; determine next steps to move claim forward
• Obtain necessary documentation from the customer and/or technician and attach to the customer’s record
• Provide work item assistance
• Perform all tasks in accordance to set performance/methods and procedures, quality assurance and compliance guidelines
Requirements
• High School Diploma or equivalent
• Fundamental understanding of Home Warranty polices
• General knowledge of HVAC, Appliance, Plumbing equipment helpful
• Good listening, verbal and written communication skills
• Proven customer service skills and ability to overcome objections
• Good organizational skills with the ability to multi task, prioritize and follow up
• Strong problem solving and conflict resolution skills
• Adapt to fast paced work environment
• Exceptional attention to detail
• Working knowledge of Microsoft Office
• 2-4 years Customer service experience and/or training preferred
• Home Warranty or real estate experience desirable but not required
Pay Range: $17.69 - $23.56 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
• * Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Apply tot his job
Apply To this Job