Dispatcher (Remote - Iowa)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Efficiently assign, schedule, and escalate service tickets company-wide.
• Provide front line customer service via incoming calls
• Drive excellent customer service by providing detail oriented oversight of ticket communications and scheduling.
• Build working inner-company partnerships to ensure a successful cross-department service delivery model.
• Demonstrate basic technical expertise for efficient ticket assignment.
• Contribute to the TBU strategic and tactical business model.
• Other duties as assigned
EDUCATION, TRAINING, AND EXPERIENCE:
• 4 + years of customer service experience
• 2 + year of dispatching experience
Preferred
• Associates degree or appropriate certifications and 1 year of professional experience in an IT or Telecommunications related field
REQUIRED SKILLS:
• Interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner.
• Good written and oral communication skills
• Effective analytical and problem-solving skills
• Ability to perform a variety of tasks, often changing assignments on short notice
• High level knowledge of a wide variety of technologies
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
• Indoor work primarily in the company office environment
• Frequent utilization of manual dexterity and visualizing of computer screen
• Occasional bending, carrying, squatting, twisting and lifting up to 60 pounds independently
• Occasional travel by vehicle and air, with some overnights
• Efficiently assign, schedule, and escalate service tickets company-wide.
• Provide front line customer service via incoming calls
• Drive excellent customer service by providing detail oriented oversight of ticket communications and scheduling.
• Build working inner-company partnerships to ensure a successful cross-department service delivery model.
• Demonstrate basic technical expertise for efficient ticket assignment.
• Contribute to the TBU strategic and tactical business model.
• Other duties as assigned
EDUCATION, TRAINING, AND EXPERIENCE:
• 4 + years of customer service experience
• 2 + year of dispatching experience
Preferred
• Associates degree or appropriate certifications and 1 year of professional experience in an IT or Telecommunications related field
REQUIRED SKILLS:
• Interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner.
• Good written and oral communication skills
• Effective analytical and problem-solving skills
• Ability to perform a variety of tasks, often changing assignments on short notice
• High level knowledge of a wide variety of technologies
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
• Indoor work primarily in the company office environment
• Frequent utilization of manual dexterity and visualizing of computer screen
• Occasional bending, carrying, squatting, twisting and lifting up to 60 pounds independently
• Occasional travel by vehicle and air, with some overnights