Director, Strategic Accounts - Leading Client Relationships and Driving Business Growth in the Healthcare Industry
Join PharMerica, a Leading Provider of Long-Term Care Pharmacy Services, as a Director, Strategic Accounts
At PharMerica, we're passionate about delivering exceptional service and top-quality care to our clients in the long-term care and senior living industries. As a fully remote opportunity, we're looking for a highly skilled and experienced Director, Strategic Accounts to lead our team of senior account managers, account managers, and managers in driving business growth, client retention, and revenue goals.
About PharMerica and Our Industry
PharMerica is a closed-door pharmacy that focuses on fulfilling the pharmaceutical needs of our long-term care and senior living clients. Our organization is in high growth mode, providing opportunities for individuals looking for career progression. As one of the nation's largest pharmacy companies, we offer unmatched employee development, exceptional company culture, and seemingly endless opportunities for advancement.
Our pharmacy group is dedicated to providing exceptional customer service and meeting the pharmacy needs of hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care, we invite you to join our team.
Key Responsibilities
Drive retention and growth of a large book of business across a given team, achieving company revenue, growth, and retention goals.
Assess, identify, and train talent on their team, assigning account responsibilities and developing account managers into promotional candidates for future positions.
Track expiring client contracts, identify risk, and own the strategic plan for renewal, including pricing and contract negotiation.
Deploy PharMerica's advanced, consultative, and strategic approach to account management, implementing and promoting various corporate initiatives.
Engage with C-Suite, Regional, or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.
Oversee client issue escalation process, collaborating with key internal partners to elevate high-level issues through the organization for complete resolution.
Monitor team performance on activities, tasks, contacts, and other material events with clients.
Prepare quarterly or semi-annual Book of Business Reviews with Management.
Work with other company disciplines to assure corporate standards are achieved.
Attend client and PharMerica corporate/networking events and conferences.
Conduct job responsibilities in accordance with the Company's Code of Business Conduct and Ethics, policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Essential Qualifications
BA/BS degree
5-10 years of previous experience managing a team in a client management, customer service, or client support role, preferably in a healthcare setting or other business-to-business setting.
Ability to present to all levels of management
Excellent time-management skills
Basic computer skills
Advanced Microsoft Office proficiency
Outstanding problem-solving skills
Experience in root cause analysis
Ability to collaborate cross-functionally
Experience working within a team
Preferred Qualifications
MBA degree
Previous experience in a project management and client-facing customer service role
Strong background in administrative management with the ability to manage multiple priorities and deadlines at once
Strong experience in business writing
Related experience in the pharmacy industry
Skills and Competencies Required for Success
To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to build and maintain strategic client relationships at all levels of the organization. You'll also need to be a strategic thinker, able to analyze complex data and develop effective solutions to drive business growth and client retention.
Career Growth Opportunities and Learning Benefits
At PharMerica, we're committed to providing our employees with opportunities for career growth and development. As a Director, Strategic Accounts, you'll have the opportunity to lead a team of senior account managers, account managers, and managers, developing your leadership and management skills. You'll also have access to our comprehensive training programs, designed to help you stay up-to-date on industry trends and best practices.
Work Environment and Company Culture
As a fully remote opportunity, you'll have the flexibility to work from anywhere, while still being connected to our team and company culture. We value our employees' well-being and offer a range of benefits, including competitive pay, health, dental, vision, and life insurance benefits, company-paid STD and LTD, employee discount program, 401(k), paid time off, and tuition reimbursement.
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a salary range of $110,000 - $125,000 per year. In addition to our comprehensive benefits package, you'll also have access to our employee discount program, 401(k) matching, and tuition reimbursement.
Ready to Apply?
If you're a motivated individual with a passion for service excellence and top-quality care, we encourage you to apply now. As a Director, Strategic Accounts at PharMerica, you'll have the opportunity to lead client relationships and drive business growth in the healthcare industry. We look forward to reviewing your application.
To be considered for this role, you must currently reside in one of the following states: FL, GA, TN, OH, NC, KY, or TX.
Join our PharMerica team and help us build something amazing together!
Apply Now
At PharMerica, we're passionate about delivering exceptional service and top-quality care to our clients in the long-term care and senior living industries. As a fully remote opportunity, we're looking for a highly skilled and experienced Director, Strategic Accounts to lead our team of senior account managers, account managers, and managers in driving business growth, client retention, and revenue goals.
About PharMerica and Our Industry
PharMerica is a closed-door pharmacy that focuses on fulfilling the pharmaceutical needs of our long-term care and senior living clients. Our organization is in high growth mode, providing opportunities for individuals looking for career progression. As one of the nation's largest pharmacy companies, we offer unmatched employee development, exceptional company culture, and seemingly endless opportunities for advancement.
Our pharmacy group is dedicated to providing exceptional customer service and meeting the pharmacy needs of hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care, we invite you to join our team.
Key Responsibilities
Drive retention and growth of a large book of business across a given team, achieving company revenue, growth, and retention goals.
Assess, identify, and train talent on their team, assigning account responsibilities and developing account managers into promotional candidates for future positions.
Track expiring client contracts, identify risk, and own the strategic plan for renewal, including pricing and contract negotiation.
Deploy PharMerica's advanced, consultative, and strategic approach to account management, implementing and promoting various corporate initiatives.
Engage with C-Suite, Regional, or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.
Oversee client issue escalation process, collaborating with key internal partners to elevate high-level issues through the organization for complete resolution.
Monitor team performance on activities, tasks, contacts, and other material events with clients.
Prepare quarterly or semi-annual Book of Business Reviews with Management.
Work with other company disciplines to assure corporate standards are achieved.
Attend client and PharMerica corporate/networking events and conferences.
Conduct job responsibilities in accordance with the Company's Code of Business Conduct and Ethics, policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Essential Qualifications
BA/BS degree
5-10 years of previous experience managing a team in a client management, customer service, or client support role, preferably in a healthcare setting or other business-to-business setting.
Ability to present to all levels of management
Excellent time-management skills
Basic computer skills
Advanced Microsoft Office proficiency
Outstanding problem-solving skills
Experience in root cause analysis
Ability to collaborate cross-functionally
Experience working within a team
Preferred Qualifications
MBA degree
Previous experience in a project management and client-facing customer service role
Strong background in administrative management with the ability to manage multiple priorities and deadlines at once
Strong experience in business writing
Related experience in the pharmacy industry
Skills and Competencies Required for Success
To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to build and maintain strategic client relationships at all levels of the organization. You'll also need to be a strategic thinker, able to analyze complex data and develop effective solutions to drive business growth and client retention.
Career Growth Opportunities and Learning Benefits
At PharMerica, we're committed to providing our employees with opportunities for career growth and development. As a Director, Strategic Accounts, you'll have the opportunity to lead a team of senior account managers, account managers, and managers, developing your leadership and management skills. You'll also have access to our comprehensive training programs, designed to help you stay up-to-date on industry trends and best practices.
Work Environment and Company Culture
As a fully remote opportunity, you'll have the flexibility to work from anywhere, while still being connected to our team and company culture. We value our employees' well-being and offer a range of benefits, including competitive pay, health, dental, vision, and life insurance benefits, company-paid STD and LTD, employee discount program, 401(k), paid time off, and tuition reimbursement.
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a salary range of $110,000 - $125,000 per year. In addition to our comprehensive benefits package, you'll also have access to our employee discount program, 401(k) matching, and tuition reimbursement.
Ready to Apply?
If you're a motivated individual with a passion for service excellence and top-quality care, we encourage you to apply now. As a Director, Strategic Accounts at PharMerica, you'll have the opportunity to lead client relationships and drive business growth in the healthcare industry. We look forward to reviewing your application.
To be considered for this role, you must currently reside in one of the following states: FL, GA, TN, OH, NC, KY, or TX.
Join our PharMerica team and help us build something amazing together!
Apply Now