Director, Shared Services
About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. We’re looking for an experienced Director of Shared Services to join our Revenue Enablement team. Reporting to the VP of Revenue Enablement, you will be responsible for: Partnering with leadership to link the Shared Services team’s goals with overarching business priorities, ensuring clarity on “what” and “why” for all initiatives Designing and implementing processes (e.g., enablement dashboards, intake processes) to provide transparency, streamline workflows, and improve teams’ ability to deliver and scale Developing frameworks that prioritize tasks at the strategic level and cascade goals effectively across teams and individuals Creating and maintaining organizational tools including stakeholder engagement calendars, enablement program roadmaps, and monthly cadence reviews to ensure alignment over time Building a dashboard to enable data-informed decision-making, tracking engagement impact, measuring team progress, and flagging areas requiring attention What We’re Looking for (Minimum Qualifications) 7–10 years in a sales/GTM/revenue enablement strategic and operational role, including at least 3–5 years in a leadership capacity with cross-functional management experience Strong strategic planning skills with a track record of translating high-level business goals into actionable operations Excellent ability to build and implement organizational tools like roadmaps, dashboards, and task-tracking platforms Expertise in decision-making frameworks and stakeholder management to ensure alignment across leadership and teams Experience driving organizational rigor across complex teams, ideally including both project management and content development What Will Make You Stand Out (Preferred Qualifications) Certifications such as Coaching Certification, PMP, Lean Six Sigma, or Agile/Scrum Master Familiarity with Asana or similar tools for project tracking and collaboration Experience in enablement areas such as learning design tools (e.g., Articulate, Captivate) or microsite development #LI-Remote #LI-EV1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range$168,000—$240,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.