Director, Retail and Donated Goods – Amazon Store

SUMMARYThe successful Director, Retail and Donated Goods will be a highly energetic, positive leader that brings a blend of strategic leadership, hands on support, and active participation in problem solving to achieve goals. Responsible for 200-300 employees across multiple stores and donation sites with direct reports at the store manager level, all aspects of the territory donated goods and sales growth, cultivation of a support and development environment, execution of consistent operational standards for all stores and donation locations, and ensuring all team members have the supervision, training and tools needed to safely meet operational and personal goals. Provide guidance, which fosters Goodwill’s Mission of Building Lives That Work and Core Principles of:Putting People FirstActing with IntegrityMaking Informed DecisionsWorking in CollaborationStewardshipESSENTIAL FUNCTIONS/DUTIESHire, manage, motivate, coach, develop and empower a team to maximize their skills and results through daily operational excellenceCreate a culture of accountabilityWork in collaboration with Human Resources to provide fair administration of company policies and proceduresMentor and support the development of Retail managers and other team members to ensure bench strength in all areas of the Retail store operations for future growthEnsure that management team members understand reports, store performance, areas of improvement and provide actionable processes for improvementsBe a good steward of company assets through expense controls and execution of all safety and security proceduresConsistent and effective communication to leadership of the region’s performanceAbility to analyze financial statements and review with assigned store locationsAuditing assigned locations in production, cash handling, quality assurance and maintenanceAbility to supervise, evaluate and document the performance of store managersADDITIONAL FUNCTIONSConstantly analyze business opportunities and create action plans to improve on opportunity areasFoster partnerships with support teams (e.g., Human Resources and Asset Protection teams)Monitor sales results and analyze data while developing strategies to achieve monthly budgets and improve efficiencyLead in a way that is consistent with the Goodwill mission, motivating and developing staff to achieve goals and enhance the relationship with the communityInstill a proper attitude toward safety and security in employees and trainees, protecting the safety of the customers, and ensuring that all store operations are performed in accordance with the organization’s safety and security programsEnsure store management is requiring stock rotations, scheduled markdowns, transfer of stock, and store receipt handling in accordance with the organization’s proceduresHandle customer inquiries timely and in an appropriate mannerMaintain good attendance, well-groomed appearance and appropriate business dress code, including name badgeResponsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.Perform other duties as assigned.SKILLSStrong people leadership skills, planning abilities, team builder, and results oriented leader with a track record of proven resultsHighly energetic, data driven, and strong written and verbal communicator with a strong sense of urgency, follow-through and commitment to people Previous Operational and Retail leadership in a large and successful retailer with multi-unit responsibilitiesProven ability to create a strong and collaborative environment, foster peer relationships and expand capabilities across all locations within your territoryProficient in the knowledge of donated goods production (thrift), continuous process improvement tactics (Kaizen initiatives), and other TQM/lean manufacturing conceptsMaintain expense controlSome knowledge of merchandisingGood interpersonal skills and ability to communicate with all levels of the businessAbility to multi-task, remain flexible and adapt well to changesAbility to make sound decisionsProven ability to manage multi-unit retail storesExperience in Thrift Retail is preferred but not requiredCRITICAL PERFORMANCE FACTORS (CPIs):Year over year store revenue growth as defined by budget/forecast Manage labor, productivity and profitability to deliver consistent goals on a monthly, quarterly, and annual basisIdentify, train and develop management successors to build bench strength or future growth and store expansionCreate a culture of accountabilityEstablish and execute processing SOPs and retail merchandising standardsEnsure recruiting, hiring and onboarding processes are in place to reduce turnoverQUALIFICATIONS/COMPETENCIESThe list below is representative of the knowledge, skill, and/or ability utilized while performing this job.Experience in strategic planning, budget development, and execution of new processes, utilizing continuous process improvement/kaizen tactics within a production/thrift environmentDemonstrate proven analytical and tactical execution in thrift or high volume retail storesSkilled in conducting phone and face-to-face interviews. Able to assess talent and make strong hiring decisionsAbility to instruct lead and train develop management in all activities of retail sales and productionKnowledge of inventory control methodsAbility to work independently with minimal supervisionEducation and/or Experience: Bachelor’s degree in business, operations, or marketing or 5-7+ years of multi-unit retail leadership experience. Extensive experience as a district leader, working experience with people who have disabilities, and previous thrift experience preferred.