Director, Practice

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.One Confluent. One Team. One Data Streaming Platform.About the Role:We are looking for a Senior Leader of Professional Services to join our Customer Success team. As a Leader, you will help our customers navigate the business and technological transformations associated with adopting a streaming platform, while also contributing to the growth of Confluent’s Global Services team. In this role, you will lead the professional services positioning and delivery in our Southern EMEA region, engage with customers and team members onsite and remotely throughout the entire customer lifecycle to align business outcomes, ensure clear success criteria, and assess overall customer success. In addition, you will align with strategic delivery partners within the region, as well as mentor and lead staff within the Global Services team. Throughout all these interactions, you will build strong relationships with customers, partners, and of course team members.What You Will Do:This position will assume the full responsibility of the Services business in the Southern EMEA region, including, sales, team management and P&L managementDrive the transformation of the services team to delivering business value led customer engagementsDefining initial professional services direction to ensure customer success and satisfaction, by engaging with a customer’s key stakeholders such as C-level, VPs, enterprise architects, engineering/design managers, program managersManaging bookings, revenue, margins, and satisfaction targets for customers within this region, as well as creating and driving legal agreements with those customersDeveloping strong executive relationships with delivery partners as well as building customer awareness of delivery partner capabilitiesParticipating in Confluent product and sales strategy conversations that would impact your customersContributing to account and regional growth plansBuilding a high-performance Professional Services team by developing their customer success capabilities and experienceWhat You Will Bring:The ideal candidate will be highly experienced in proactive customer management, escalation handling, and cooperation across Customer Success teamsExperience managing enterprise-level IT projects (10+ years or equivalent capability)Experienced in leading and motivating teams through a combination of vision, strategy, empathy, and encouragementDemonstrated success creating and developing remote delivery teams, including resource management, performance assessments, and career/growth planningExperienced in hiring, leading, and mentoring a team of managers and individual contributors in an Enterprise SaaS environmentExceptional communications skills, since this role will require extensive customer-facing interactionsAbility and willingness to travel up to 50% of time when neededWhat Gives You an Edge:Expert level knowledge in the sale/delivery of hybrid software solutionsTechnical awareness of data management concepts and driving customer value and successBA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience15+ years of relevant professional experienceRoutinely a manager of managersReady to build what's next? Let’s get in motion.Come As You AreBelonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

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