Director, Operations Process – Optimization
Job Description:
• Strong program management for a portfolio of operational improvement programs, ensuring alignment with USPM strategic priorities and business objectives.
• Develop professional training materials, job aids, SOPs, communications, and presentations that promote user adoption and operational understanding.
• Develop roadmaps and project plans, and deliver program deliverables based on impact to customer experience and operational feasibility.
• Lead and participate in cross-functional working groups and prepare polished and impact deliverables on time.
• Build and maintain strategic relationships with divisional and regional operations leaders, functional executives, and key stakeholders to drive program success.
• Deploy comprehensive change management strategies that drive organizational readiness, adoption, and sustain behavioral change.
• Create executive-level communications, business cases, and strategic presentations for senior leadership and governance bodies.
• Establish success metrics, KPIs, and reporting mechanisms to track program performance and business outcomes.
• Apply deep subject matter expertise in multifamily and third-party property management to provide informed recommendations and ensure initiatives align with business objectives.
• Manage program risks, issues, dependencies, budgets, and vendor relationships and escalate where appropriate.
• Drive the development of standardized methodologies, tools, and frameworks for program execution and change management.
Requirements:
• 7-10 years of related experience in multifamily property operations, process improvement, or organizational change, with a least 3 years in a leadership role.
• Experience working in multifamily property operations with Greystar preferred.
• Bachelor’s degree in business, marketing, project management, or related field from an accredited college or university preferred; advanced degree preferred.
• Deep expertise in third-party property management operations, client service delivery models, and operational excellence frameworks.
• Proven ability to lead large-scale, complex programs across multiple workstreams and cross-functional teams.
• Demonstrated success building and managing strategic stakeholder relationships at the executive level.
• Change management experience in real estate or similar industry with proven track record of driving adoption.
• Exceptional executive communication skills with ability to craft compelling narratives and present to senior leadership.
• Strategic thinking and problem-solving abilities with focus on business outcomes and operational impact.
• Proficiency in Microsoft Office Suite and project management/collaboration tools, like Asana.
Benefits:
• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
Apply Now
Apply Now
• Strong program management for a portfolio of operational improvement programs, ensuring alignment with USPM strategic priorities and business objectives.
• Develop professional training materials, job aids, SOPs, communications, and presentations that promote user adoption and operational understanding.
• Develop roadmaps and project plans, and deliver program deliverables based on impact to customer experience and operational feasibility.
• Lead and participate in cross-functional working groups and prepare polished and impact deliverables on time.
• Build and maintain strategic relationships with divisional and regional operations leaders, functional executives, and key stakeholders to drive program success.
• Deploy comprehensive change management strategies that drive organizational readiness, adoption, and sustain behavioral change.
• Create executive-level communications, business cases, and strategic presentations for senior leadership and governance bodies.
• Establish success metrics, KPIs, and reporting mechanisms to track program performance and business outcomes.
• Apply deep subject matter expertise in multifamily and third-party property management to provide informed recommendations and ensure initiatives align with business objectives.
• Manage program risks, issues, dependencies, budgets, and vendor relationships and escalate where appropriate.
• Drive the development of standardized methodologies, tools, and frameworks for program execution and change management.
Requirements:
• 7-10 years of related experience in multifamily property operations, process improvement, or organizational change, with a least 3 years in a leadership role.
• Experience working in multifamily property operations with Greystar preferred.
• Bachelor’s degree in business, marketing, project management, or related field from an accredited college or university preferred; advanced degree preferred.
• Deep expertise in third-party property management operations, client service delivery models, and operational excellence frameworks.
• Proven ability to lead large-scale, complex programs across multiple workstreams and cross-functional teams.
• Demonstrated success building and managing strategic stakeholder relationships at the executive level.
• Change management experience in real estate or similar industry with proven track record of driving adoption.
• Exceptional executive communication skills with ability to craft compelling narratives and present to senior leadership.
• Strategic thinking and problem-solving abilities with focus on business outcomes and operational impact.
• Proficiency in Microsoft Office Suite and project management/collaboration tools, like Asana.
Benefits:
• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
Apply Now
Apply Now