Director of Solutions Engineering

Role Details Location: Flexible (US preferred, travel as needed) Work Setup: Remote About Us Crescendo is the first AI-native contact center: A fully managed CX solution combining AI with brand-aligned outsourcing to deliver guaranteed outcomes. Crescendo combines omnichannel, agentic, multimodal AI assistants with a rich customer intelligence platform, managed AI deployment services, and a global team of live agents that can uplift any brand’s CX in weeks. We save our customers money and improve their CSAT starting day one, while our commercial terms and service model ensure the solution self-optimizes throughout the customer lifecycle. We recently passed $100M in revenue and we’re growing fast, standing out in a market crowded by AI point solutions and contact centers that consistently fail to deliver peak performance. The Role We’re looking for a Director of Solutions Engineering to lead and scale our pre-sales engineering function, focused on engaging demos that showcase our unique technology + service solution and robust technical discovery that positions us to go live within weeks once our customers sign their contracts. You’ll not only lead and grow a team of high-impact Solutions Engineers, but also shape how we tell our product story in competitive deals, influence roadmap based on market signals, and ensure Crescendo is consistently earning the technical win across our end-to-end range of CX features and managed services. This is a build-stage role for someone who thrives in velocity and is motivated to leave a fingerprint on the most exciting AI company in CX. What You’ll Do: • Build and scale Crescendo’s Solutions Engineering team, setting the bar for technical excellence and customer storytelling. • Partner with Sales Leadership to craft winning deal strategies for key accounts and enterprise prospects. • Design repeatable demos, frameworks, and proofs-of-concept that showcase Crescendo’s Managed AI + Superhuman differentiation. • Design and oversee Solutions Engineer training, career level framework, and professional development. • Own department metrics, monthly and quarterly business reviews, and capacity planning in a high-growth environment where every quarter will be bolder than the last • Own the playbooks by which we deliver demos, gather technical requirements, and translate customer feedback into clear product insights that inform roadmap decisions. • Collaborate with technical stakeholders and other Sales Enablement stakeholders on translating technical documentation into customer-facing resources • Develop scalable processes and enablement for pre-sales engagements, ensuring consistency across the global team. • Build trusted advisor relationships with prospects, executives, and technical stakeholders to drive deal velocity and expansion. What We Expect From You: • 10+ years in Solutions Engineering / Sales Engineering, with 5+ in leadership roles. • Proven success building and scaling teams in high-growth SaaS (ideally CX, AI, or infrastructure). • A track record of winning large, strategic deals through technical depth, creativity, and strong executive presence. • Ability to operate with agility — from being hands-on in a demo to guiding C-suite strategy sessions. • Strong cross-functional instincts: you know how to influence product, marketing, and sales to create leverage. • A builder’s mindset: process design, playbook creation, and team development energize you. You will want to join our team if you: At Crescendo, you’ll be part of a fast-moving, ambitious team that’s reshaping how the world’s most innovative companies think about customer experience. You’ll get: • A front-row seat in the most exciting AI transformation in CX. • The chance to build a function from the ground up, with real ownership and impact. • A global customer base and the opportunity to solve problems at scale. • Competitive compensation, equity, and benefits that reflect the value of top talent. • A culture that moves fast, demands excellence, and celebrates big wins together. • Be part of a people-first, values-driven organization • Work with innovative global partners and diverse teams Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. • Care for others: Empathy is a key driver. When people thrive, so does the mission. • Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. • Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. • Take ownership: Bold choices with integrity at the core—that’s how impact lasts. • Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected]. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. Apply tot his job