Director of Program Management Office (PMO - Implementation)

About Nue.ioNue.io is a next-generation CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses. Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confidence. With an elegant, no-code interface and deep Salesforce integration, we streamline the entire quote-to-revenue journey — from complex pricing and approvals to seamless renewals. Backed by top-tier investors and trusted by forward-thinking companies, Nue.io is redefining revenue operations for a product-led world.But we’re more than our product — we’re a team built on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and make a real impact. And we’re growing! If you're excited by big challenges, smart teammates, and a high-velocity environment, we’d love to meet you.About the RoleWe are seeking a Director of Program Management Office (PMO) to build and lead a best-in-class project management function responsible for delivery execution, governance, and consistency across all customer implementations.This leader will coach and develop a global team of Project Managers, including those supporting partner-led implementations, and ensure that all projects are delivered with high quality, predictability, and customer satisfaction.This role serves as a first line of escalation for customer projects, ensuring risks are identified early, mitigated effectively, and resolved quickly across both internal and partner-delivered engagements.This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution.What You’ll DoProject Management LeadershipLead, mentor, and scale a team of Project Managers responsible for end-to-end customer deliveryEstablish and enforce delivery standards, methodologies, and governance across all projectsEnsure projects are delivered on time, on budget, and with high customer satisfactionManage resource planning, capacity, and prioritization across engagementsAct as an escalation point for high-risk or complex implementationsDelivery Excellence & OperationsBuild and optimize PMO processes, tools, and reporting frameworksTrack and improve key metrics: delivery timelines, utilization, margins, and CSATPartner with Solutions Architects and technical teams to ensure seamless executionDrive continuous improvement across implementation playbooks and onboarding processesLeverage AI and automation to improve project delivery operations, including risk identification, status reporting, and escalation management. Enable Project Managers to use AI to increase efficiency, improve visibility, and drive more predictable delivery outcomes.Partnerships & EcosystemOwn relationships with system integrators (SIs), consulting partners, and implementation partnersRecruit, onboard, and enable new partners to deliver high-quality implementationsDefine partner delivery standards, certification programs, and success metricsCollaborate with Sales and Alliances to align on partner strategy and joint opportunitiesMonitor partner performance and ensure accountability on delivery qualityCross-Functional CollaborationPartner with Sales on scoping, resourcing, and SOW alignmentWork closely with Customer Success to ensure smooth handoffs and long-term adoptionProvide feedback to Product based on implementation insights and customer needsWhat You Bring8–12+ years of experience in Professional Services, Delivery, or PMO leadership rolesProven experience managing Project Managers and complex SaaS implementationsStrong understanding of services delivery models and project governanceExperience working with or managing implementation partners / SIsAbility to operate across both direct delivery and partner-led delivery modelsStrong stakeholder management skills, with experience working cross-functionallyCommercial awareness (scoping, SOWs, delivery risk, and margins)Experience with CPQ, Billing, or Quote-to-Cash implementationsNice to HaveBackground in SaaS or high-growth tech environmentsExperience building or scaling a partner ecosystem from the ground upWhy This RoleOpportunity to own and shape both delivery execution and partner strategyHigh impact on scalability and customer successClose partnership with executive leadership and GTM teams