Director of Professional Services
Company DescriptionAt Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.Job DescriptionThe Professional Services Director is a key leadership position within the Professional Services
organization. The Professional Services Director will report to the VP of Professional Services and will be
responsible for helping build Intelerad’s offering. The Professional Services Director will be responsible
for merging industry knowledge and experience with Intelerad platform expertise to provide robust and
scalable solutions to Intelerad’s clients.ResponsibilitiesGain strong understanding of Intelerad’s Platform Features & OfferingsParticipate in Pre-Sales process as the SME for Radiology PACS prospectsAssist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibilityBuild out a team of Professional Services personnel to scale out Ambra’s ability to sell and deploy Radiology PACSLead implementation for Radiology PACS projectsBecome an expert on the Ambra ProViewer and deploy to Radiologists as their reading viewerBecome an expert on the eUnity viewer and Ambra’s integration with it, and deploy to Radiologists as their reading viewerGather requirements from clients & configure Ambra platform to meet client needsReport and escalate to management as neededManage the relationship with the client and all stakeholdersCreate and maintain comprehensive project documentationTrain internally on industry use and best practicesCollaborate with Ambra’s Product Team to define the requirements for complete Radiology PACS supportDeliver projects within scope and on timeQualificationsEmployment Prerequisites10+ years working experience in Medical ImagingExcellent client-facing and internal communication skillsOutstanding written and verbal communication skillsSolid organizational skills including attention to detail and multitasking skillsBachelor’s Degree in appropriate field of study or equivalent work experienceAdditional Information#LI-REMOTE All your information will be kept confidential according to EEO guidelines.Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment
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organization. The Professional Services Director will report to the VP of Professional Services and will be
responsible for helping build Intelerad’s offering. The Professional Services Director will be responsible
for merging industry knowledge and experience with Intelerad platform expertise to provide robust and
scalable solutions to Intelerad’s clients.ResponsibilitiesGain strong understanding of Intelerad’s Platform Features & OfferingsParticipate in Pre-Sales process as the SME for Radiology PACS prospectsAssist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibilityBuild out a team of Professional Services personnel to scale out Ambra’s ability to sell and deploy Radiology PACSLead implementation for Radiology PACS projectsBecome an expert on the Ambra ProViewer and deploy to Radiologists as their reading viewerBecome an expert on the eUnity viewer and Ambra’s integration with it, and deploy to Radiologists as their reading viewerGather requirements from clients & configure Ambra platform to meet client needsReport and escalate to management as neededManage the relationship with the client and all stakeholdersCreate and maintain comprehensive project documentationTrain internally on industry use and best practicesCollaborate with Ambra’s Product Team to define the requirements for complete Radiology PACS supportDeliver projects within scope and on timeQualificationsEmployment Prerequisites10+ years working experience in Medical ImagingExcellent client-facing and internal communication skillsOutstanding written and verbal communication skillsSolid organizational skills including attention to detail and multitasking skillsBachelor’s Degree in appropriate field of study or equivalent work experienceAdditional Information#LI-REMOTE All your information will be kept confidential according to EEO guidelines.Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment
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